Optician

Location

Marietta, GA | United States

Job description

Job Description

Position Overview: Opticians are trained to sell and dispense eyewear, dispense contacts, working from the prescriptions written by the optometrists and ophthalmologists. They sell, order, receive, verify and dispense eyewear and contact lenses, while also achieving monthly sales goals and delivering excellent patient care.

Responsibilities:

• Provide exceptional customer service at all times to both external and internal patients
• Assist patients in ordering eyewear, pharma related products, accessories and/or contacts
• Continue to be educated on current lenses, frames and contacts
• Accuracy and attention to detail
• Check in all incoming orders to ensure quality and accuracy
• Answer phone calls and appropriately respond to patient needs
• Ability to identify and resolve patient complaints through trouble shooting
• General office duties and cleaning to be assigned by manager
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Ability to interact with all levels of employees in a courteous, professional manner at all times

• Frame styling patients
• Understanding and explaining lens and lens options to patients ordering eyewear
• Inputting orders for glasses, pharma, accessories and/or contacts
• Ordering jobs from the appropriate labs
• Checking incoming orders for accuracy
• Dispensing jobs to patients including performing necessary adjustments and repairs
• Understanding, submitting and applying insurance as required
• Reorder frame inventory as required by manager
• Receive frames into inventory and maintain inventory for accuracy

• *Insertion and removal training for soft contacts lenses and gas permeable (rigid) lenses
• *Understand manufacturer rebates and be able to explain accordingly
• *Review of disposal schedules
• *Maintaining trials on hand and purchase inventory
• *Place contact lens orders
• *Troubleshooting various cl-based issues and making necessary adjustments
• Restocking trial lenses
• Maintain vendor invoices and reconcile with monthly statement
• Check patients in and out of contact lens clinic including collecting fees

• Understand insurance coverage to discuss with patient/responsible party.
• Other duties as needed

Qualifications:

• Opticians license and/or ABO/NCLE certifications are preferred
• High School diploma required
• Ability to Multi-task
• Strong attention to detail
• Experience with Insurance plans preferred
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings
• Ability to anticipate and react calmly to emergency situations
• Strong analytical skills and problem solving skills
• Excellent time management, organizational and planning skills with ability to work independently
• Strong typing and keyboarding skills
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
• Ability to work weekends when applicable

PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by the Supervisor.

Job tags

Salary