East Carolina University
Location
Greenville, NC | United States
Job description
Job Duties:
The Neighborhood Service Manager supervises the Neighborhood Service Office, a satellite office for Campus Living, which operates fourteen-eighteen hours per day and serves approximately 2300 residents in five-to-ten residence halls; hires, trains, supervises, and evaluates a team of student staff and one student manager; works in tandem with the residence life area; coordinates check-ins and check-outs; assists with occupancy and managing no-shows or other forms of cancellations; manages pulling keys and controlling access for the Camps and Conferences staff; completing health and safety inspections; assists with room condition reports; acts as liaison to the housekeeping supervisor, facilities manager and dining staff for issues related to check-ins; develops and trains staff in reporting maintenance through computerized work order system or to appropriate emergency staff; assists with managing mail operations.
Special Instructions To Application:
Minimum Education/Experience:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 922075
Organizational Unit Overview:
The Division of Student Affairs actively supports the University's missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students' developmental needs throughout their collegiate experiences and promotes students' development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.
Campus Living has responsibility for a complex system of operations and services which include sixteen residence halls housing 5,500 resident students and an operating budget exceeding $30 million annually, Dining Services, with twelve locations, an average of over 5,500 meal plans, and an operating budget that exceeds $30 million and ECU Transit with an operating budget exceeding $5 million annually. These Functional Areas in Campus Living include: Facility Management: Physical plant maintenance, repair and replacement process, renovations, housekeeping, and capital projects. Fiscal Management: Budget preparation, fiscal monitoring, accounts payable and receivable, debt service accounting, purchasing, payroll, and personnel. Administrative Services: Contracting and leasing, strategic marketing, policy and procedure establishment, summer conferences, neighborhood service office operations, resent operations, computer lab establishment and operations, customer service training, assessments, and cable TV services. Residence Life: Live-in professional staffing, paraprofessional staff, community development, academic support programming, student activities, resident disciplinary process, staff selection, staff development and training, collaborative programming with other departments, resident advisor class development and instruction, on-call response system, counseling, educational programming, and individual growth opportunities. It is essential that the department be run as a successful business venture while conforming to the guidelines set forth in the federal, state, and university policies. Constant vigilance is required regarding the appropriate dispersal of income. Revenue must be generated to cover expenses including overhead charges and to allow for continued growth. Campus Living is committed to offering personal and affordable services, supporting the academic mission of the University, and providing opportunities for individual growth of residents within a comfortable environment and caring community.
About East Carolina University
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
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