Customer Service Representative
Location
Canada | United States
Job description
We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities:
- We are continuously looking for part-time and full-time team members for our office in Barrie, Ontario
- The part-time position hours are scheduled from Monday to Friday from 3 PM - 8 PM and a rotational schedule for weekends from 9 AM to 5 PM
- The full-time position hours are Monday to Friday 7 AM to 4 PM or 8 AM to 5 PM
- Answering incoming calls in a timely and friendly manner, following the company scripts provided
- Booking sales appointments and service appointments for both commercial and residential customers, ensuring all information is accurate
- Managing emails, ensuring all inquiries are responded to in a timely manner
- Maintaining customer profiles, ensuring they are accurate
- Greet customers coming into the showroom
- Participate in administrative tasks
Qualifications:
- Demonstrate excellent telephone demeanor and ability to book appointments and obtain information accurately
- Proficient with computers
- Proficient with Google Workspace and Microsoft
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Demonstrate a pleasant, friendly, and professional manner
- Organizational ability and attention to detail
- Understanding of Ontario's geographical areas
- Ability to take ownership of problems with a positive attitude
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Ability to work independently
- Ability to work in a team environment to achieve common goals
- Must have graduated high school, received a G.E.D or equivalent
About Company:
At Canadoor Garage Doors, we are committed to delivering an outstanding customer experience every time. We do this by bringing professionalism to the garage door industry and working with a great team!
At Canadoor, we are committed to offering our clients products made by the industry's most trusted and respected manufacturers. By providing garage doors made by top brands, we can assure quality, durability, and attractiveness.
At Canadoor we are an equal opportunity employer and offer a positive work environment with competitive pay and excellent benefits plan. We offer consistent, stable work with an opportunity to build a long-term career with upward mobility. We believe in taking care of our employees and providing them with the tools to plan for their future. That’s why we offer a comprehensive pension plan that allows you to save for retirement while you work.
Job tags
Salary
