Location
Macon, GA | United States
Job description
Records gas consumption data from residential, industrial, and commercial customers using electronic remote reading device mounted in company vehicle; reports data for Marketers to use for customer billing. Performs installations and programming of ERTs. Performs basic tasks including using hand tools, corrosion inspections, meter paints, reading meters (manually and electronically). This is a bargaining unit position (IBEW Local 1997).
JOB DUTIES & RESPONSIBILITIES
Downloads meter reading route(s) daily; enters route information into electronic data collection units in vehicle; drives route and collects data from Encoder Receiver Transmitter (ERTs) mounted on customers’ meters; uploads data at end of the route.
Maintains and regularly updates electronic equipment (handhelds, Mobile Collectors, and etc.) to ensure accurate readings.
Troubleshoots ERT problems and Missed Meters: inspects, reprograms, repairs, maintains, removes, reinstalls ERTs and indexes. Enters change data into Meter History System (MHS), and Georgia Customer Management Application (GCMA).
Efficiently works work-order route to complete orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
Conducts investigations of high bill complaints, stop meters, and special reading by meter reading validation.
Performs regular meter inspections and paints
Ensures truck is stocked with equipment, supplies, tools, and other equipment in a neat and orderly condition.
Observes all safety equipment and regulatory guidelines to ensure compliance.
Safely operations company assigned vehicles in performance of assignments.
Occasional face-to-face interaction with customers via phone to obtain information and answer questions.
Identifies problems concerning customers assigned to wrong route, converts non-ERT meters to ERT system, updates systems and corrects problems.
Perform other duties and assigned on occasion
Education, Certifications/Licenses:
Required:
High School diploma or GED
Mechanical aptitude
Basic knowledge and use of hand tools and equipment
State driver’s license
Company driving test
Preferred:
Meter reading experience
Or
Equivalent academic education and experience
Skills & Knowledge:
Required:
Customer service skills
Good written and oral communication
Ability to resolve and diffuse difficult/escalated situations
Ability to use good judgment
Mechanical aptitude
Interpersonal skills
Defensive driving skills
Operator Qualified in accordance with Company Plan
Success Factors:
Executing for Results
Collaboration and Building Relationships
Learning and Thinking
Industry Knowledge/Business Acumen
Honoring Corporate Values & Standards
Working Conditions/Physical Requirements:
Must be able to sit and drive for an extended period.
Physically able to stoop, bend, kneel, crawl, walk, climb ladders, and lift weights at a minimum of 20 pounds unassisted.
Must be able to regularly use hand tools, such as screwdrivers.
Must also have keen senses of smell, hearing, vision and color identification.
Ability to work in all types of terrain, around animals, and weather conditions is required.
Disclaimer : This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Southern Company Gas provides for the energy needs of over four million U.S. households and businesses. As the largest natural gas-only distribution company in the United States, we're working to ensure that Americans have access to a supply of clean, safe, reliable and affordable natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 4420
Job Category: Gas Pipeline Operations & Maintenance
Job Schedule: Full time
Company: Atlanta Gas Light
Job tags
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