It plant systems analyst on - site
Location
Smithfield, UT | United States
Job description
Job Category:
Global IT
Job Family:
Plant IT Support
Job Description:
The IT Plant Systems (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. They coordinate and communicates Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.
The position is on-site at our Utah manufacturing facilities (Smithfield and Logan).
What you’ll do:
Tactical / Technical
- Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
- Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
- Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods’ standard operating procedures.
- Focuses on proactive support and directing that work to the proper support teams.
- Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
- Utilizes the Service Management tool to enter, issues and requests. Updates until complete.
- Communicates system outages to those affect at assigned plant(s).
- Rolls out new processes, hardware, or software.
- Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
- Provides 24x7-support for plant/region as needed.
Strategic
- Participates in or leads small-medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes.
- Utilizes the service management tool to provide trend analysis and recommendations for improvements.
- Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
- Communicates updates to the right audiences at the plant.
- Supports Global IT strategic initiatives.
- Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.
- Creates IT documentation for plant support processes.
- Follows and demonstrates an understanding of information technologies processes and best practices.
- Remains current in field by taking classes and doing research.
Leadership - Seeks opportunities for improvements. Pursues and implements.
- Displays Schreiber Foods Partner Qualities.
- Provide feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams. Raise and resolve.
- Acts as an advocate for our partners in terms of their needs for technology.
- Keeps the plant leaders up-to-date on IT projects, changes and value provided.
What you need to succeed: - Bachelors degree in IT, Computer Science or related field plus 1+ years of experience; OR an Associate's degree in IT, Computer Science or related field plus 2 years of experience.
- Ability to communicate effectively – written and verbal. English is required.
- Excellent customer service skills and positive attitude.
- In depth knowledge of MS Office applications.
- Be able to handle multiple tasks simultaneously and be able to prioritize tasks and projects based on business needs.
- Be able to influence in order to make improvements.
- Strong in initiative is a must.
Eligible partners will receive:
- Get not one, but TWO retirement benefits. When you join our employee-owned company, you’ll be part of our Employee Stock Ownership Plan (ESOP) from day one. That means in addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 10% of your earnings – toward your retirement every year. That’s a company contribution of around 18% in retirement savings annually!
- Earn bonus pay. You’ll have an opportunity to earn incentive pay twice a year when we meet our company goals.
- Earn $ for focusing on your health. Get up to $1,200 for your health savings account each year, plus get reimbursed for fitness membership, equipment or classes.
- Pursue development that’s relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
- Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
- Experience caring like you’ve never experienced it before. We have a program that’s completely organized by and for other partners who need extra help. It’s called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.
Sound like a company you’d like to be a part of? Click Apply.
Need extra assistance with the application process? Contact
[email protected] or call 920-437-7601.
For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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