Customer Care Call Center Representative

Location

Naperville, IL | United States

Job description

Part-Time (18-20 hours) Customer Care Call Center Representative | Naperville IL

Schedule:

2 week  Full Time Training Schedule:   Mon 4/1 8a-430p; Tu-Th 4/2-4/4 1030a-7p (4-day week)

Mon 4/8 8a-430p; Tu-Th 4/9-4/11 1030a-7p (4-day week)

Part Time Schedule: Mon-Fri 9a-1p OR Mon-Fri 2p-6p

Pay: $18-21/hr (based on experience)

Our client in Naperville, IL  is looking to hire a sharp Call Center Representative! You'll be responsible for answering a high volume of inbound calls (65+ calls per day) while maintaining the database. Apply today!

Job Description:

• Maintaining a positive attitude with empathetic and professional communication with customers at all times
• Prompt response and resolution of customer inquiries and complaints
• Communicating with customers through various channels
• Entering information into city systems with a high degree of accuracy
• Keeping records of customer interactions, transactions, comments and complaints
• Collecting related fees for services, adhering to PCI-DSS requirements
• Communicating and coordinating with division colleagues, providing assistance with daily work as needed

  Required Experience:

• 6+ months of prior call center billing & payment processing experience
• Tech savvy and intermediate skills in Microsoft Office

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.  

Job tags

Salary