Location
San Francisco, CA | United States
Job description
This is a remote position.
Job Title: Salesforce Business Analyst
Locations: Remote
Duration: 6 months
Salesforce BA Job Description:
WWT is seeking a Salesforce Business Analyst to lead requirements managements customer management and acceptance criteria definition. We are looking for someone who is able to manage both the functional and technical aspect. We are looking for someone who is technical AND functional on salesforce product.
Responsibilities:
- Facilitate requirements workshops documenting detailed functional technical reporting & data requirements Gather create and document current and future business process flows.
- Quickly learn the system
- Change management writing communication materials for UAT coordination and go live coordination
- Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
- Responsible for carrying out business testing and training requirements gathering; BPR leads workflow analysis gap analysis user stories test case development and functional design. Offers analysis throughout all phases of the project lifecycle.
- Tests salesforce configuration and setup test case development performance and load testing End to End testing and functional/regression testing.
- Provide support to Salesforce users in sales and service teams and act as the primary point of contact for enduser support.
- Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
- Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
- Migrate meta data between salesforce environments using change sets and other tools such as Snapshot as needed.
- Collaborate with endusers to create and maintain training materials.
- Manage relationships with stakeholders to achieve project goals Maintain collaborative relationships with external vendors to achieve project goals where necessary.
- Participate in the evolution of team best practices standards and policies Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
- Support all Salesforce releases and ensure system uptime as per the SLA.
- Be part of a fastpaced agile scrum team and participate in planning documentation execution testing and launch of projects.
Additional Requirements:
- 3 years of general Business Analysis.
- Experience with Salesforce Service Cloud for a Utilities company
- Experience configuring various salesforce modules including but not limited to case management campaign management workflows profiles roles sharing rules and reports.
- Scrum or Agile methodology experience highly desirable.
- Salesforce Adoption experience is a nice to have.
- Proven track record in leading initiatives and managing small projects.
- Competency in gathering and documenting business requirements.
- Proficiency in Excel for data manipulation and complex custom reports.
- Demonstrate some understanding of VisualForce HTML Javascript and CSS.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group executives managers and subject matter experts.
- Experience conducting stakeholder interviews and facilitating stakeholder workshops.
- Client friendliness with the ability to build and maintain trusting and value added client relationships.
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