Location
McLean, VA | United States
Job description
The Sr. Director of Training will be responsible for driving and executing all aspects of clinical training across the organization. Responsibilities include the development, coordination, implementation and refinement of clinical, operations and product training. This position will assume a pivotal role as a strategic partner with an ability to work cross functionally at all levels within the organization, including supporting the executive leadership team and will report to the SVP of Medical Management and Clinical Affairs.
This role requires a Hybrid schedule to our office in Mclean VA.
Essential Duties and Responsibilities:
- Support executive leadership at the corporate and market level in making decisions, providing guidance, and driving training outcomes for a team of dedicated clinical, operation, and product trainer.
- Manage the development, coordination, and implementation of all clinical, operation, and product training.
- Develop organizational strategy for training across markets as well as at a corporate level.
- Oversee and implement training knowledge checks and assist in the development of job aid, SOP, workflows related to training materials.
- Collaborate with quality, program, and product around innovations to ensure the optimal delivery of care and execution of the clinical care program by the field and central teams.
- Identify and propose solutions to barriers to successful program implementations based on training deficiencies or inconsistencies.
- Address feedback from training to product/program development to foster innovation and strategically address gaps and needs.
- Identify organizational needs for training and strategically create a plan of action.
- Implement traditional and modern job training methods and techniques to coordinate multiple training events in a corporate or community-based setting.
- Assess, monitor, and optimize existing training to identify instructional effectiveness and impact of training on employees.
- Responsible for training materials and facilitating training for new client implementations and new programs / new initiatives.
- Contributes to a strong culture of continuous development and rapid iteration.
- Adhere to established timeframes for employee training and onboarding procedures in partnership with Human Resources and Executive leadership.
- Maintain knowledge base of industry standard training methods and techniques.
- Develop needs-based training goals and objectives.
- Oversee team of clinical and non-clinical training staff.
- Ensure compliance with training needs and requirements based on NCQA, contractual, CMS, and other compliance requirements.
- Maintain library of all content for staff education.
- Provide clear communication and reporting of training, feedback, and associated results to leadership.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Bachelor’s degree in nursing, healthcare administrator or related field is required. Advanced degree is preferred.
- RN or relevant clinical licensure strongly preferred.
- Minimum 8 years of experience of care management, population health, or case management.
- 5+ years of experience in training, clinical education, and/or onboarding required.
- 3+ years of experience working with contracting with healthcare plans and delegated for services preferred.
- Experience in structuring and executing plans to support strategy in a fast-paced, evolving environment.
- Ability to give and receive feedback and constructive criticism.
- Excellent verbal and written communication skills with ability to communicate, present and influence both credibly and effectively at all levels within the organization, including executive and C-Suite level.
- Candidates must also have very strong presentation skills using tools like all Microsoft products, LMS, etc
Knowledge, Skills, and Abilities:
- Ability to document and analyze complex business requirements and processes.
- Ability to interface with Senior Level Executives during client meetings I presentations.
- Must be a proactive, hands-on leader with a proven strategic vision who will drive operational performance with a high degree of accountability and integrity.
- Ability to be both a strategic and a tactical change agent in the healthcare space.
- Self-starter who will take initiative be proactive and hands-on when there are multiple
- priorities.
- Strategic solution-seeker who sees opportunities when others see barriers.
- Ability to handle ambiguity and desire to work in a fast-paced, matrixed start-up environment.
- Ability to work both independently with minimal guidance, often cross functionally
Physical Requirements
- This job operates in a professional setting. While performing the duties of this job, the employee is regularly required to sit or stand for extended periods of time. Normal manual dexterity is required.
- Normal speaking and hearing abilities to interact with others in an office environment, over telephone or other video conferencing platform.
- The employee is occasionally required to stand; walk; and reach with hands and arms and continuously repeat the same hand, arm finger motion many times as in typing.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company. All requests for proof of vaccination or for exemptions from the vaccination requirement will be subject to any limitations stipulated by current state and/or federal laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated
Job tags
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