Location
Edina, MN | United States
Job description
Job Description
At BI WORLDWIDE, we are committed to creating belongingness, where D I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Client Services--Life Sciences team is seeking interest for an Account Manager on our large strategic account. This is a full-time position, with 2 days a week at the customer location in the Minneapolis area (North Metro).
The Account Manager serves as the internal customer champion and leads the account team to understand and meet customers' expectations by defining, implementing and managing solutions that produce measurable results.
WORDS THAT DESCRIBE YOU IN THIS ROLE: Proactive. Driver. Curious. Helpful. And in it for the long haul. Sound like you? Keep reading!
When it comes to the big picture, here is what you can expect: - You'll proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our customers.
- You'll look for trends in participant requests and consider ways to improve processes to avoid confusion or issues.
- You'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
- You'll produce detailed documentation throughout the project lifecycle.
- You'll be an advocate for customers within BIW.
- You'll embrace and lead change to increase program effectiveness and better serve customers.
- You'll drive growth on existing accounts and programs.
- You'll travel to customer meetings and events, as necessary (less than 10% of time above the two days a week on-site).
Your skills and abilities: - You're clear, concise, and confident--whether it's via email, in-person, or over the phone.
- You apply critical thinking, resourcefulness, and leadership to account teams.
- You build and maintain strong relationships.
- You use proven project management methods and tools to implement programs on time and on budget.
- You can prioritize and manage multiple accounts, programs, and responsibilities effectively.
- You inspire account team members to always meet their commitments while maintaining quality.
- You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
- You are comfortable and confident using technology and leading the implementation of technology-based solutions.
- And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.
Your credentials: - A Bachelor's degree is preferred (Marketing, Communications or related field preferred).
- 3+ years related business experience in a client-facing role.
- Experience leading the implementation of technology-based solutions, such as Software-as-a-Service (SaaS), is highly desirable.
- Proficiency in Microsoft Office 365, Microsoft Teams, SharePoint and Smartsheet desirable.
Wondering what an average day looks like for an Account Manager? No two days are exactly alike, but you might... - Manage participant questions to help them resolve issues, receive awards, or clear up confusion about the program.
- Follow up with that customer who wants to talk 1-on-1 about their global project.
- Review timelines and remind the team that a specific deliverable is due by EOD.
- Send recognition to that super helpful team member for their support yesterday.
- Collaborate with business units in a delivery meeting where you ask smart questions to integrate solutions for the team.
- Iron out a billing issue with a program Accountant.
- Jump for joy the deliverable you were asking for is in your inbox. You review for accuracy, and it looks good; you send on to client while happy dancing.
- High five the AM you sit next to and look forward to doing something new and different again tomorrow.
If you made it this far and you're still nodding, we look forward to hearing from you!
Job tags
Salary
