Allianz
Location
Lakeland, FL | United States
Job description
Position Summary
Respond to inbound telephone inquiries from customers.
Responsibilities
• Regular, predictable, reliable attendance is an essential function of this position.Key responsibilities which take no less than 10% of overall job time
• Respond to inbound customer inquiries using the following channels of communication:
• Email – Using exceptional written skills, respond to customers using professional written email correspondence.
• Telephone – Provide professional verbal responses to customer inquiries.
• Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
• Anticipate customer needs by providing relevant solutions.
• Responsible for learning products and staying up-to-date on new product or policy changes in order to communicate such changes to the customers.
• May perform other duties as assigned.Travel
• Accurately enter pertinent customer data and research customer information.
• Send out claim forms and answer claims status questions.
• Review and resolve pending policy inquiries.Bankcard
• Answer inbound telephone calls from credit card holders and respond professionally to customers benefit or claim inquiries.
• Enter customer information into PeopleSoft within established guidelines.
• Initiate claims process where applicable by sending claimant requested forms.
• Responsible for fulfillment; send out claim documents or brochures.
• Assist team members with customer service issues as needed.
Minimum Qualifications
• High school diploma or equivalent diploma.
• Two (2) years of experience in customer service call center environment.
Job tags
Salary
