UTMB Health
Location
Galveston, TX | United States
Job description
Medical Assistant I, Urgent Care (Galveston)
Galveston, Texas, United States
New
Patient Care
UTMB Health
Requisition # 2400849
REQUIREDEDUCATION/ EXPERIENCE:
oHigh school or equivalent.
oRegistered Medical Assistant
oor graduate of an approved Medical Assistant program.
oCPR Certification required.
JOB SUMMARY :
To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.
The Medical Assistant may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Certified Medical Assistant is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.
MAJOR DUTIES / CRITICAL TASKS:
· Able to effectively identify problems and determine solutions.
· Understand clinic flow to maximize clinic usage to meet patient needs.
· Assists with patient flow within assigned outpatient clinic setting.
· Responds in a timely manner to call-lights.
· Provides comfort measures to patient / family.
· Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
· Obtains vital signs. Appropriately documents chief complaint and reason for visit.
· Uses aseptic techniques and infection control measures in the performance of duties.
· Accurately collects excretory specimens, such as urine and feces.
· Obtains blood samples by venipuncture.
· Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
· Measures and records intake and output as ordered.
· Prepares and assists patients undergoing treatments, examinations, and procedures.
· Recognizes patient care priorities, treatment plan, objectives, and potential crisis
· Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
· Recognizes and communicates patient needs and unusual occurrences with patients / families.
· The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
· Safely and properly administers medications as assigned.
· Accurately documents/communicates interventions and measurements.
· Communicates relevant information to appropriate health care provider.
· Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
· Assist with medication reconciliation as required.
· Assists in the maintenance of equipment, supplies, and the environment.
· Assists in maintaining a clean and safe environment.
· Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.
· Cleans equipment and returns to its proper place.
· Reports equipment and supplies needing replaced or repaired.
· Stocks rooms, carts, cabinets, etc. as assigned / requested.
· Respects and supports patient rights.
· Serves as patient / family advocate.
· Practices principles of patient and employee confidentiality.
· Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
· Practices positive customer peer relations.
· Consistently communicates in a professional and courteous manner.
· Reports and seeks assistance in dealing with guest complaints / concerns.
· Establishes and maintains a positive rapport with patient / family and co-workers.
· Consistently responds to customer requests / needs in an appropriate manner.
· Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
· Demonstrates acceptable productivity and practices cost containment.
· Prioritizes and completes all work in an effective and efficient manner.
· Demonstrates initiative, resourcefulness, and flexibility.
· Effectively and efficiently uses time, equipment, and supplies.
· Functions as an interdependent and supportive team member.
· Provides support and assistance, as appropriate.
· With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
· Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
· Accepts responsibility for own growth / development.
· Participates in in-services and ongoing education programs.
· Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
· Exchanges constructive feedback with peers and others.
· Conducts self-evaluation and participates in developmental goal setting.
· Patient Centered Medical Home Medical Assistant
· All Medical Assistant Essential Job Functions, and
· Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences,
· Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care,
· Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care
· Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services,
· Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT,
· Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.
· Administrative and Clinical Duty Medical Assistant
· All Medical Assistant Essential Job functions, and
· Answers patient calls with accuracy and properly document patient needs,
· Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments,
· Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments
· Registration including eligibility, demographics and Medicare and third-party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately,
· Dispositions patient within designated timeline.
· Specialty/other
· All Medical Assistant Essential Job Functions, and
· Proficient in multiple specialty procedures and
· Successful completion of all Patient Services Specialist training including refresh training
· Performs related duties assigned
Preference:
Pediatric experience preferred.
Travel/Floating:
Yes travel or floating to other locations(to Island Pedi West Primary and Urgent and other locations within the Primary Care Pavilion)
Shift:
Work hours: 830a-530p (Yes at least one shift per month for weekend Bili clinic at Bay Colony Pediatric clinic)
Speak Spanish:
No, but this clinic has a high Spanish speaking volume.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Compensation
Job tags
Salary