Medical Assistant I, Urgent Care (Galveston)

Location

Galveston, TX | United States

Job description

Medical Assistant I, Urgent Care (Galveston)

Galveston, Texas, United States

New

Patient Care

UTMB Health

Requisition # 2400849

REQUIREDEDUCATION/ EXPERIENCE:

• oHigh school or equivalent.

• oRegistered Medical Assistant

• oor graduate of an approved Medical Assistant program.

• oCPR Certification required.

JOB SUMMARY :

To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

The Medical Assistant may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Certified Medical Assistant is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

MAJOR DUTIES / CRITICAL TASKS:

· Able to effectively identify problems and determine solutions.

· Understand clinic flow to maximize clinic usage to meet patient needs.

· Assists with patient flow within assigned outpatient clinic setting.

· Responds in a timely manner to call-lights.

· Provides comfort measures to patient / family.

· Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.

· Obtains vital signs. Appropriately documents chief complaint and reason for visit.

· Uses aseptic techniques and infection control measures in the performance of duties.

· Accurately collects excretory specimens, such as urine and feces.

· Obtains blood samples by venipuncture.

· Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.

· Measures and records intake and output as ordered.

· Prepares and assists patients undergoing treatments, examinations, and procedures.

· Recognizes patient care priorities, treatment plan, objectives, and potential crisis

· Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.

· Recognizes and communicates patient needs and unusual occurrences with patients / families.

· The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.

· Safely and properly administers medications as assigned.

· Accurately documents/communicates interventions and measurements.

· Communicates relevant information to appropriate health care provider.

· Under supervision, completes accurate, concise, and legible documentation on patient clinic record.

· Assist with medication reconciliation as required.

· Assists in the maintenance of equipment, supplies, and the environment.

· Assists in maintaining a clean and safe environment.

· Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.

· Cleans equipment and returns to its proper place.

· Reports equipment and supplies needing replaced or repaired.

· Stocks rooms, carts, cabinets, etc. as assigned / requested.

· Respects and supports patient rights.

· Serves as patient / family advocate.

· Practices principles of patient and employee confidentiality.

· Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.

· Practices positive customer peer relations.

· Consistently communicates in a professional and courteous manner.

· Reports and seeks assistance in dealing with guest complaints / concerns.

· Establishes and maintains a positive rapport with patient / family and co-workers.

· Consistently responds to customer requests / needs in an appropriate manner.

· Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.

· Demonstrates acceptable productivity and practices cost containment.

· Prioritizes and completes all work in an effective and efficient manner.

· Demonstrates initiative, resourcefulness, and flexibility.

· Effectively and efficiently uses time, equipment, and supplies.

· Functions as an interdependent and supportive team member.

· Provides support and assistance, as appropriate.

· With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.

· Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.

· Accepts responsibility for own growth / development.

· Participates in in-services and ongoing education programs.

· Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.

· Exchanges constructive feedback with peers and others.

· Conducts self-evaluation and participates in developmental goal setting.

· Patient Centered Medical Home Medical Assistant

· All Medical Assistant Essential Job Functions, and

· Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences,

· Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care,

· Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care

· Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services,

· Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT,

· Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.

· Administrative and Clinical Duty Medical Assistant

· All Medical Assistant Essential Job functions, and

· Answers patient calls with accuracy and properly document patient needs,

· Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments,

· Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments

· Registration including eligibility, demographics and Medicare and third-party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately,

· Dispositions patient within designated timeline.

· Specialty/other

· All Medical Assistant Essential Job Functions, and

· Proficient in multiple specialty procedures and

· Successful completion of all Patient Services Specialist training including refresh training

· Performs related duties assigned

Preference:

Pediatric experience preferred.

Travel/Floating:

Yes travel or floating to other locations(to Island Pedi West Primary and Urgent and other locations within the Primary Care Pavilion)

Shift:

Work hours: 830a-530p (Yes at least one shift per month for weekend Bili clinic at Bay Colony Pediatric clinic)

Speak Spanish:

No, but this clinic has a high Spanish speaking volume.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation

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