John Deere
Location
Urbandale, IA | United States
Job description
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Urbandale
Function: Customer & Product Support
Title: Customer Success Manager - 105451
Onsite/Remote: Onsite Position
As Customer Success Manager at John Deere World Headquarters located in Urbandale, IA, you will be responsible for driving customer utilization and value realization for new and existing products, including See & Spray, Autonomous Tillage, Advanced Guidance, and other premium solutions. In addition, you will:
Assist customers in their product journey: onboarding, use, and renewal
Deeply understand the product capabilities and explain them to drive positive outcomes
Improve customer value realization and product utilization in close partnership with dealer and customer support teams
Deliver customer insights that drive actions within product management, engineering, tactical marketing, customer support, and other functions
Help define how our Customer Success processes and tools need to evolve as we scale our recurring revenue businesses
VISA Sponsorship is not available for this position
Self-starter and self-motivated
Great communicator
Detail oriented
Ability to work closely with many internal and external stakeholders
Strong analytical capability
High customer empathy and emotional intelligence
Entrepreneurial spirit or startup experience
Product Support experience
5+ years of Customer Success Management experience
Experience with products or services that utilize Deere's Intelligent Solutions
Ideally you will have a degree or equivalent related work experience in the following:
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
Follow this link to learn more about our Total Rewards Package
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
Nearest Major Market: Des Moines
Job Segment: Marketing Manager, Manager, Engineer, Customer Service, Marketing, Management, Engineering
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