Hub International
Location
Metairie, LA | United States
Job description
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that's important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
SUMMARY:
Enrollment Coordinator is responsible for coordinating all aspects of the Hub Enrollment Call Center. This includes pre-enrollment planning, active enrollment & post enrollment file submission and clean up. Daily Liaison to the client and Hub Consulting Team. Assists the Worksite Practice Leader & Senior Benefits Enrollment Coordinator in day to day needs of the Enrollment Call Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates and sets up client files and Enrollment Check lists – Includes reviewing previous notes & Benefit Point for current Team & Client contact information
Schedules weekly internal Hub Team & external Client enrollment planning calls to assure that each enrollment is accurate & running according to the timeline. This includes agenda & recap for each call.
Works closely with Technology Team and HUB Consulting Team to maintain accuracy of One Drive files, to include Workbook, timelines, census & post enrollment templates.
In coordination with Enrollment Team Lead, collects and organizes training materials. This includes contacting Team Account Manager for basic carrier, product and value-added details
Creates E Binder & works closely with Hub Team & Carriers for accuracy.
Work with Enrollment Team Lead to test enrollment system prior to enrollment to assure worksite products are correctly built within the system.
Participates in Enrollment Training to assure full knowledge of client benefit package to be able to assist counselors throughout the enrollment.
Compile daily reports and save to client files throughout enrollment process. To include enrollment stats and Service Ticket Issues.
Schedule & lead pre audit call with Hub Team & Technology Partner.
Responsible for final submission timeline management. Works closely with Technology Team & Senior Enrollment Coordinator to assure that all files are audited and submitted correctly and on time.
Compile and send all post enrollment reports to client to include Benefit Authorization Forms and payroll file.
Schedule Post Enrollment Client call. To include agenda & recap
Conducts full audit of enrollment, carrier & payroll files, utilizing pre audit notes, counselor notes & service tickets, to assure accuracy prior to submission. Accurately communicate any discrepancies to Senior Enrollment Coordinator and/or Technology partner.
Understands and stays abreast of changes in employee benefits, including plan designs. Attends training opportunities, regularly participates in coursework to either earn or maintain professional designations.
Participates in team meetings. Communicates thoroughly and clearly with all team members concerning timelines, file accuracy & submissions encouragement and praise, promotes engagement, and builds good working relationships. Ensures team is following timeline.
Acts as client's advocate with carriers and vendors. Always has client's best interest at heart.
Knowledge/Experience Required
College degree preferred Accident & Health Insurance License currently or within 6 months
Previous experience in benefits, specifically Enrollment required
Strong knowledge and/or experience with EE Navigator, Selerix or other enrollment software.
Proficient in Microsoft Office products with emphasis on Excel and PowerPoint.
Skills/Abilities Required
Able to complete assigned tasks and projects within pre-defined timelines.
Able to effectively prioritize work and multitask Team player possessing a positive, self-motivated attitude
Highly organized. Strong attention to detail, logical thinking, problem solving and communication skills.
Able to manage a multitude of details (including paperwork); proactive while juggling these issues.
Possess a natural inclination to reach out, build relationships, and uncover issues before the client calls HUB.
Very comfortable with typical business technology including online platforms, e-mail, spreadsheets, and presentation software (Microsoft Teams).
Proficient in typing.
Be able to take direction from Worksite Practice Leader & Sr Enrollment Coordinator, follow through and complete tasks.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
E-Verify Program
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Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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