Shop Manager, Stores

Location

Palo Alto, CA | United States

Job description

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business goals.  The Store Manager leads the store team, including Customer Experience Managers, Sales and Consignment Specialists, a Visual Merchandiser,  and an Inventory Operation Specialist.  This role requires strategic thinking and a track record of driving results and developing future leaders. The Store Manager manages and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results.

What You Get To Do Every Day

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
• Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising
• Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
• Train and develop associates on product knowledge, sales techniques, and customer service skills
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training 
• Lead by example on the sales floor
• Ensure training on compliance with inventory management standards, policies, and procedures
• Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication
• Execute company merchandising and promotional strategies,  and train and manage the team to take pride in a clean and beautiful shopping environment

What You Bring To The Role

Required

• 3+ years experience in store management, preferably in the luxury or fashion industry
• Experience working with a commissioned sales or retail organization and/or operationally intensive business
• Strong customer service orientation, clienteling abilities, floor management and sales skills
• Excellent analytical, critical thinking, problem solving, and troubleshooting skills
• Well-developed organization and time management skills- especially multitasking and prioritizing competing demands
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management 
• Effective interpersonal and communication skills, with the ability to lead and inspire a team
• Passion for luxury fashion, sustainability, and The RealReal's mission
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

Preferred Requirements:

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
• Bachelor’s degree- preferable in Business or relatable fields  
• Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
• Fluency in Spanish, French, Mandarin or other languages a plus

Compensation|Benefits|Perks

• Competitive salary 
• Group Health Insurance- Medical, Vision, Dental 
• Unlimited paid time off (at manager’s discretion)
• Employee Stock Purchase Plan
• 401K (with company match)

The expected salary range for this role is $101,745.00 - $130,815.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8856 #LI-KR50 #LI-Onsite

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

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