Koniag Government Services
Location
Silver Spring, MD | United States
Job description
ATS
Job ID 23100175
Arlluk Technology Solutions, a Koniag Government Services company , is seeking a Help Desk Technician to support ATS and our government customer in Silver Spring, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Hours of Operation:
Core Hours of Operation: Monday – Friday, 0700 - 1700
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Tier I and Teir II Help Desk support during normal business hours 0700-1700 Monday – Fridays, excluding holidays.
Support Incident, Problem, and Request Management process leveraging the ITIL service framework and best-business practices.
Utilization of ticketing system.
Provide End User Development (EUD) support service and incident resolution remotely and through touch-labor services to ensure that the end user operation environment is functional.
Installing and connecting desktop and laptops, and other peripherals to the network, wiping and rebuilding infected desktops, software installation, and assisting users with services and products.
Repair desktops/laptops, printers, scanners, and other approved peripherals.
Identify repair part(s) and provide a suggested source to the MID management team for their purchase.
Image all new computers with the current approved NMRC operating system and ensure all applicable IAVA patches and endpoint security software are applied before issuance.
Backup data before working on any equipment and make every effort to maintain the user’s data without loss during repair of equipment.
Provide network printer/Multifunction Device (MFD) support.
Ensure all network printers/MFD are configured in accordance with appropriate DISA STIG prior to adding to the network.
Work Experience, Knowledge, Skills & Abilities:
Candidates must be a US Citizen with the ability to obtain a successful background investigation.
5 years of experience in a related field preferred.
Strong analytical and problem-solving skills
Able to function, adapt, and succeed in a constantly changing, fast-paced environment.
Positive attitude and motivation to deliver highest quality work.
Strong communication skills (both verbal and written)
Self-organized and structured, with the ability to define your own tasks.
Expert with MS Office Suite (Word, Excel, and PowerPoint)
Security+ or equivalent
National Agency Check with Local Credit Checks (NACLC)/Tier 3
Must Be a US Citizen
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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