Location
Kent, WA | United States
Job description
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MV Transportation is seeking an Outreach Coordinator who is responsible for the intake of transit instruction referrals and answering questions from the public. He/she will coordinate work amongst all the Transit Instructors, consolidate data into monthly reports, and individual case files, and will promote Transit Instruction opportunities to local service agencies, multiple referral sources and community outreach.
Responsibilities:
- Conduct community outreaches to inform interested persons and community agencies of the services provided by the Transit Instruction and Group/Ramp Trainings currently being offered.
- Recruit individuals who may qualify for and benefit from the program.
- Establish an on-going targeted outreach program for agencies, organizations, and residential facilities representing persons who may become certified as ADA Paratransit Eligible and appropriate for Transit
- Include a process for tracking all outreach activities, including contact dates, results of contacts, names and phone numbers of people involved, time spent, referrals received, and a method for identifying and resolving any concerns about the
- Forward concerns regarding bus, rail, or paratransit service to the County.
- Periodically re-contact representatives of target groups to offer opportunities for individual and group Transit
- Transit Instruction Outreach Coordinator is responsible for the intake of transit instruction referrals and answering questions from the public.
- Must work closely with the Program Manager daily, to ensure all tasks our being met.
- Daily and monthly reporting per King County Requirements
- Coordinates work amongst all the Transit Instructors according to the current contract.
- Consolidates Data into monthly reports and individual case files.
- Promotes transit instruction services to local social service
- Screen referrals from the County and other sources to determine if proposed training is appropriate and supported by the family/support group.
- Intake of transit instruction referrals and answering questions from the public.
- Process Referrals for, the Not Transit Trained (NTT) and Not Qualified (NQ) Clients.
Talent Requirements:
- BA degree or higher is preferred or five (5) years of experience in Transportation Office Management and Sales or related management field.
- Transportation and Paratransit experience is preferred.
- Must have a valid Driver’s license, excellent driving record, proof of insurance, and own transportation.
- Must have a strong user knowledge of Word and Excel.
- Customer service skill in the field, and cold calling experience.
- Must have experience in identifying new opportunities and demonstrate the ability to use current marketing techniques to attract new clientele and build relationship with existing customers.
- Have a dedicated home office space for working remotely.
- Strong written and verbal communication skills and being detail oriented is a must.
- Work closely with our Transit Instructors and be available to answer question both in house and client calls.
- Ability to self-manage.
- Inspire confidence in our program and model professionalism, through communication and knowledge, while having fun with a friendly and professional demeanor.
Starting Pay Rate: $27 - $30.77/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
Paid Time Off: 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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