Call Center Coordinator

Location

Chandler, AZ | United States

Job description

Call Center Coordinator Location Chandler, AZ :

CALL CENTER COORDINATOR

AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023!

First Credit Union is Arizona's first credit union. Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success.

If you want to work in a culture committed to making a local impact with a focus on genuine service, become part of the First Credit Union team by applying for our Call Center Coordinator opportunity.

Responsible for the day-to-day operations of the Member Solutions Center by assisting the Member Solutions Center Manager in guiding staff by providing quality service to members, through sales and service of products with the expectation of meeting or exceeding branch and individual goals. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.

Essential Functions:

• Provides guidance and expertise in the daily operations of call center team.
• Work closely with the Member Solution Center Manager in creating a positive working environment by developing and coaching team on a consistent basis and guiding employees to achieve incentive and professional goals.
• Analyzes situations, identifies problems, identifies and evaluates courses of action.
• Thorough knowledge of Credit Union products and services. Maintain an up-to date and comprehensive knowledge on all related policies, procedures, rules, and regulations
• Responsible for month end reporting and quality assurance including completing call evaluations for phone, texting, secure chat and Engageware messages.
• Participates in department staff meetings and attends other meetings, seminars or training.
• Completes special projects as assigned.

Requirements:

• Minimum of three years experience in related field.
• High school diploma or equivalent. College graduate highly desirable.
• Supervisory or leadership experience is preferred.
• Superb verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to motivate staff and provide exceptional leadership.

Candidates must be available to work 40 hours per week Monday - Friday between the hours of 7:45am - 6:15pm

At First Credit Union we take pride in offering you a professional, friendly, and cohesive working environment where you can grow and succeed while enjoying the satisfaction of helping others. We also offer competitive pay and superior benefits which include:

• Generous Paid Time Off (PTO)
• 11 Paid Holidays
• Medical and Dental Insurance
• LTD/AD&D/Life Insurance
• 401k Plan with Company Match plus an additional Retirement Plan funded by First Credit Union
• Special Recognition Programs
  • Employee of the Quarter
  • Co-worker Recognition Program
  • Anniversary Incentives
  • Furthering Education Recognition
• Professional Development Opportunities
• University of First Credit Union
• Tuition Assistance
• Great work shift - Monday through Friday!

First Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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