FT Day Patient Outreach Services Specialist

Location

Douglasville, GA | United States

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Wellstar Douglas Patient Outreach in Douglasville, Georgia is seeking a FT Day Patient Outreach Services Specialist . The days and hours for the position are Monday - Friday from 6:00a - 2:30p. The Patient Outreach Services Specialist is under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilites and Essential Functions:

• Perform Patient Registrations
  * Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
  * Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient?s insurance
  * Verify all expected date
  * Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
  * Verify that insurance is current, correct and verified in the registration system
  * Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
  * Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
  * Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
  * Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
  * Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
  * Print ABN (if required), present to patient provide verbal explanation and obtain signature
  * Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
• Customer Service Support
  * Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
  * Notifying physicians, or designee, immediately of critical lab results as requested
  * If necessary, reprint any laboratory reports
  * Assisting physician with any research and issue resolution
  * Assisting physician office staff and patients in resolving all laboratory billing issues
  * Making all follow-up phone calls to patients if re-collection of specimens is necessary
  * Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
  * Serves as liaison between the office manager and supervisors on location concerns/issues
  * Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
  * Fax lab results to Physicians as requested
  * Maintain organized records and documents on site for three (3) months
• Regulatory Agencys Quality Assurance Requirements
  * Perform all daily QA checks on equipment
  * Perform quarterly safety inspections and prepare report of findings for tracking
  * Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
  * Complete monthly workload tallies
  * Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
  * Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
  * Attendance at all mandatory staff meetings
• Phlebotomy / Specimen Collection/Specimen Processing
  * Properly identify the patient by following the WellStar Patient Care Safety policies
  * Properly perform venipunctures procedures on patients of all ages
  * Follow Laboratory policies regarding hard stick situations
  * Properly process all specimens according to established specimen requirements
  * Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
  * Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
  * Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
  * Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
  * Use proper hand hygiene in accordance to patient safety goals

Required for All Jobs:

• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High school diploma required or
• GED required

Required Minimum Experience:

• Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship preferred and
• Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship preferred and
• Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship preferred

Required Minimum Skills:

• Requires excellent customer Service skills
• Excellent verbal and written communication skills
• Requires efficient and accurate computer skills
• Must be able to work and maintain professional demeanor under stressful conditions
• Requires efficient multi-tasking and organizational skills
• Must be able to gracefully maintain composure in difficult situations

Required Minimum License(s) and Certification(s):

• Basic Life Support (BLS) through American Heart Association (AHA) required

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.

Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!

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