Unclaimed Property Specialist I

Location

Phoenix, AZ | United States

Job description

Role: Unclaimed Property Specialist I

Estimated Duration: 6+ months

Location: Phoenix, AZ (hybrid)

Position Description

The Unclaimed Property Specialist 1 is the primary point of contact for the Unclaimed Property Hotline, serving as a crucial liaison between Unclaimed Property and its clients. This role takes ownership of resolving customer issues, complaints, and inquiries effectively. Customer service activities over phone and email. Responsibilities include managing inbound calls, adhering to call center scripts, identifying customer needs, and providing solutions. Additionally, the position involves document control tasks such as handling incoming mail, opening mail, scanning documents and producing digital copies of documents, and maintaining organized records. The Unclaimed Property Specialist 1 is also responsible for accurate data entry, transferring information from various sources into computer files or databases, and ensuring the proper sorting and organization of paperwork.

Skills Required   Manning the Unclaimed Property Hotline Document Control Data Entry, Typing, Call Center Skills and Customer Service Skills.

Preferred Skills

Data Entry

Call Center

Customer Service

Experience Required 2 years of combined Office, Data Entry, and Telephone

Education Required High School Diploma or Equivalent

Job tags

Salary