Facilities and IT Helpdesk Coordinator

Location

Herndon, VA | United States

Job description

We have an opportunity for a Facilities and IT Helpdesk Coordinator to join our talented Professional Services team. The successful candidate will be responsible for coordinating/managing logistics for NetImpact’s office and IT helpdesk operations in Herndon, VA. Services provided will include facilities management, administrative support, travel coordination and IT helpdesk support.

Responsibilities: 

Facilities

• Front desk duties including answering the door, greeting guests, offering refreshments, notifying the corresponding parties that their guests have arrived.
• Book rooms as needed for scheduled training, executive meetings, etc.
• Setup virtual meetings as needed
• Order meals and refreshments for training and other meetings
• Work with external vendors to book venues and/or confirm catering needs
• Ensure the facility is clean, organized and well-stocked
• Complete purchase orders for office supplies and other necessary expenses
• Coordinate and order marketing items and gifts
• Distribute client and employee gifts
• Provide excellent customer service to meet our employee and guests needs
• Other duties as needed

  Event Planning

• Plan and coordinate logistics for internal NetImpact events including but not limited to:
• NetImpact HQ Days
• Training Events
• All Hands Meetings
• Happy Hours
• Onsite Recruiting Events
• Coordinate logistics for gifts/prizes for internal NetImpact events
• Decorate office during the holidays
• Responsible for all other tasks related to internal NetImpact events
• Other duties as needed

Travel, Expense reports, IT Helpdesk Support, and other Coordination

• Do executive’s expense reports
• Handle tasks related to guest speakers; this includes, booking, gifts, bio write-ups, coordinating logistics, etc.
• Manage users accounts in Microsoft Office 365, company travel reservation and intranet systems
• IT assets tracking and management
• Help with basic IT helpdesk tickets on an as needed basis
• Other duties as needed

Requirements:

• Bachelor’s degree with at least 2 years of working experience in an office setting
• Good knowledge of Microsoft Suite
• Strong oral and written communication skills are required
• Ability to problem-solve and use analytical abilities
• Strong customer service and interpersonal skills
• Excellent presentation skills in both oral and written form
• Genuine desire to learn is essential
• Must be able to maintain government eligibility requirements

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact  [email protected] .

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

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