---

---

Location

North Carolina | United States

---

Job description

ServiceNow Technical Specialist - Candidates must reside in NC, preferably within commuting distance to Raleigh.

***The candidate must come in to pick up his or herequipment on the first day at own expense. A candidate or a vendorrepresentative must come in to drop off his or her equipment on the last day atown expense.

***There will be times when this position will berequired for on-site meetings in the Raleigh area, but most of the work will beremote. The candidate will need to reside in North Carolina, preferably withincommuting distance to Raleigh.

ServiceNowTechnical Specialist with expertise in ServiceProviders and platform strategy. Work directly with customers to capturebusiness and user requirements and communicate those requirements to theplatform team. This role will define detailed stories and epics, with applicableacceptance criteria in collaboration with product owners and development teamand facilitate meetings with internal technical and operational teams. Inaddition, this role will be responsible for authoring content and peerreviewing a wide array of documents, including functional, technical, trainingas well as planning and roadmaps.

• Lead meetings with system owners and customers to gather business requirements.
• Elicit, analyze, communicate and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.
• Collecting, organizing, and analyzing data
• Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
• Ability to facilitate technical discussions and anticipate, mitigate, and resolve risks and issues within an information technology environment.
• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Experience delivering ServiceNow development capabilities to an enterprise organization.
• Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
• Translates technical complexities to business owners to drive solutions.
• Working as part of an integrated project team leveraging Agile and Scrum methodologies, supporting user story creation, sprint planning, and overseeing the tasks of the development team
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered.
• Ability to maintain project plans, resourcing schedules and forecasted activities.
• Capture and document current or new business products and recommend improvements and efficiencies.
• Work individually and within a team setting to deliver requirements on time and within scope.
• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.
• Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.
• Supporting change management and communications programs and activities
• Performing PMO activities related to project time tracking, create and maintain issue logs, schedule meetings and take meeting minutes, work plan updates, status reporting, service metric reporting, and related project administration tasks.
• Other duties as assigned.

Required/Desired Skills

Skill Required /Desired Amount of Experience
Proven ServiceNow implementation experience	Required	3	Years
Web applications, networks, protocols and email (SMTP, POP3)	Required	3	Years
Basic understanding of ITIL v3 methodologies	Required	3	Years
Understanding of enterprise IT architecture	Required	3	Years
Working knowledge of relational databases	Required	3	Years
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, etc.)	Required	3	Years
Impeccable time-management and record keeping	Required	5	Years
The ability to take complex end-user requirements to code	Required	5	Years
A positive can-do attitude & willingness to learn	Required	5	Years
A strong personal commitment to quality service	Required	5	Years
The ability to work independently and with a team	Required	5	Years
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.	Required	3	Years
Excellent communication	Required	5	Years

Questions

No. Question
Question1	Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?
Question2	Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?
Question3	Candidate must be able to attend an in-person interview. Do you accept this requirement?
Question4	Please list candidate s email address.
Question5	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question6	Candidates submitted above the rate of $$$ will not be considered. Do you accept this requirement?
Question7	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?
Question8	There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. Please list where the candidate is currently living.

---

Job tags

---

---

Salary