Automotive Service Manager
Location
Saint Louis, MO | United States
Job description
We’re seeking a Automotive Service Manager to join us at Sunset Ford.
Do you want to join a fast-paced, dynamic team? Are you enthusiastic and trustworthy individual with a strong work ethic, who previously worked at a large Dealership? We strongly encourage you to apply.
About Us
Sunset Ford has been in business for over 112 years, established back in 1912 by Peter S. Heutel. Today, the 5th generation Heutel Family is proud to carry on this tradition serving the St. Louis, South County, & surrounding areas. We take phenomenal pride in customer service and always strive to exceed expectations. In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service. We acquired the 2020 Ford President's Award for outstanding Customer Service and we look forward to finding someone who is able to obtain that award again, as well as wanting to be rewarded for their hard work, experience, and expertise to help grow our business.
Responsibilities
- Manage customer expectations while protecting company profits
- Ensure work is performed efficiently and correctly to advocate repaired right the first time
- Participate in all required training programs, certifications, school courses and events
- Ensure all tools and equipment are used safely, accurately, and organized throughout the shop
- Respond to safety concerns immediately and providing regulatory safety meetings
- Document business processes and tasks required for each position in the service department and continually inspect these processes
- Perform as a mentor to all Service employees
- Promote and grow the business through online presence, job fairs, conventions, etc.
- Hire/fire/review and supervise all service department personnel, as well as monitor their performance in servicing customers
- Create goals and objectives for the department and hold staff accountable to them through coaching and disciplinary action
- Create a marketing plan to promote new business and advocate current incentives offered by the Manufacturer
- Maintain a high Customer Service Index (CSI) score by handling customer complaints immediately and appropriately
- Monitor online social websites and respond to reviews with regards to the service department
- Set and adjust incoming scheduled service appointments based on shop capacity and constraints
- Guide the Dispatch and work flow of all jobs to ensure customer time expectations for repairs are met and technician abilities match jobs requested
- Maintain a consistent and updated work schedule for all service staff members immediately as changes happen
- Educate and train staff members how to overcome objectives and customer handling skills
- Maintain store financial goals and expectations, expenses, unapplied time, shop efficiency, receivables, and time to complete repairs
- Optimize the warranty process and oversee warranty submission, payment, and correction handling
- Maintain the security of the building, shop tools, and customer's vehicles
- Stay late and come in early as the work load demands increase, especially when employees are absent to help cover
Qualifications
- Service Advisor and/or Manager Automotive Experience Required
- High school diploma or equivalent
- 6+ years experience in the automotive industry (specifically in service and repairs)
- Strong communication and writing skills
- Ability to manage and encourage others
- Clean driving record & valid driver’s license
- Payroll and time card correction experience
- Able to work efficiently and multi-task in a fast-paced environment.
- Excellent computer and typing skills, must be fast / good with computers, Microsoft shared documents, and Excel tables/formulas
- Organized and knows how to help others become organize
- Enjoy talking to people while maintaining productivity
- Great Customer handling skills
- Technology / Bluetooth phone savvy
- Ability to overcome difficult objectives and scenarios under time constraints - a problem solver
- Work 50+ Hours each week, plus every 3rd Saturday (4 hours)
- Come in early and stay late when necessary as work loads change.
Service Manager Job Benefits: We provide a positive, professional work environment. General overall training is provided, but main understandings of job are expected to already be obtained from prior experience. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
- Excellent Earnings Potential / Monthly Bonuses based on performance goals
- 401(k) Immediate Enrollment!
- Health, Dental and Life Insurance 100% paid for the employee
- Latest Technology and Automotive Equipment to help our staff get the job done Efficiently
- Executive management willing to invest in new technology and equipment to improve results
- Clean and Organized Facility
- Paid Vacation
- Employee Discounts on New & Used Vehicles
- Employee Discounts on Parts & Service
- Paid Off Site Training
- * * * Sunset will only be considering serious candidates with previous service background, who attach a full descriptive resume, and those who take the Pre-Screen survey. Thank you!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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