Yale University
Location
New Haven, CT | United States
Job description
1. Serves as a primary source of information on established procedures and policies for staff and patrons. 2. May perform a range of public and technical services functions. 3. Oversees, instructs, revises, the work or coordinates work activities of staff. 4. Provides research assistance to patrons and staff in writing and at reference desk. 5. Interviews patron to determine scope and depth of request. Identifies and resolves problems. 6. Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases. 7. Acquires library material that has been recommended by patrons or librarians. 8. Oversees a unit budget. Monitors expenditures, reconciles statements and maintains records. Organizes special projects. 9. Performs functions incidental to library activities.
Required Skill/ability 1: Demonstrated ability to interact and communicate tactfully and effectively with a culturally diverse range of people with varied research and instructional needs. Demonstrated ability to provide excellent customer service, preferably in a library setting or in a fast paced service environment.
Required Skill/ability 2: Demonstrated ability to direct and monitor the work of student employees.
Required Skill/ability 3: Demonstrated ability to effectively complete tasks in a busy public services setting, with accuracy and attention to detail despite frequent interruptions. Ability to handle complex assignments, to solve problems effectively and work independently and collaboratively without close supervision.
Required Skill/ability 4: Excellent written and oral communication skills. Demonstrated ability to compose original correspondence, reports and procedures. Demonstrated ability to articulate policies, procedures and regulations.
Required Skill/ability 5: Demonstrated proficiency in Windows based computer applications. Demonstrated expertise in using Library catalogs and Integrated Library Systems. Experience working in an automated office environment. Demonstrated proficiency in Microsoft Office applications, email and internet browsers.
Preferred Education: High level of familiarity with Voyager Circulation and Call slip modules, Interlibrary Loan and Reserves processing and software.
Work Week: Flexible or Non-Standard (for anything other than Standard)
Posting Position Title: Library Services Assistant 4
University Job Title: Library Services Assistant
Preferred Education, Experience and Skills: High level of familiarity with Voyager Circulation and Call slip modules, Interlibrary Loan and Reserves processing and software.
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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