Service Scheduler / Customer Service
Location
Danbury, CT | United States
Job description
We are seeking a Service Scheduler/Customer Service Agent for our Service Department.
The Service Scheduler Scheduler/Customer Service Agent needs Exceptional Communication and Customer Service Skills, Strong Computer Skills, and a Professional Appearance and Demeanor.
The Service Scheduler/Customer Service Agent will Make Appointments for Service Customers, Assist the Service Advisors with Customer Communication, and Assist as Needed in the department.
What We Offer
- Anthem Blue Cross Medical and Vision
- Guardian Dental
- 401k through NADA
- Access to Disability through Aflac
- 1 week’s Vacation after the first year, 2 week’s after two years
- 6 paid sick days per year
- 6 paid company holidays per year
- Paid Training
- Custom and Competitive Wage Plans
- Career Advancement and Growth Opportunities
- Employee Assistance Program
- Employee Discounts on Parts and Services
- Employee Vehicle Purchase Programs
Responsibilities
- Answer phones and assist customers as required
- Support a Positive Customer Service environment to meet goals
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- 2 Years Customer Service Experience
- Knowledge of Microsoft Office suite
- Experience with DealerTrack and/or Xtime a plus
- Available to work Full-Time
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
Who We Are
At Danbury Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Group is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Danbury Automotive Group feels out greatest strength is in our diversity. We offer opportunities to all qualified candidates regardless of age, gender, sexual orientation, race, religion, ethnicity, or disability.
Intrigued? We’d love to hear from you. To apply, please submit your application and resume online. No phone calls please.
Job tags
Salary
