---

---

Location

Universal City, CA | United States

---

Job description

Full job description

Universal Studios Hollywood

Job ID: 743999971546599

Category: Entertainment

Career Type: Full-time

Location: Universal City, CA

Here you can
bring movies to life.

Our Technical Services team is responsible for maintaining our shows, rides, attractions, and facilities throughout the park. Our team of highly skilled technicians provide unique solutions and dynamic service to ensure the very best show quality for our guests.

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

,

Job Description

Responsible for providing strategic oversight and business direction for the Entertainment Team at Universal Studio Hollywood Theme Park. This role is specifically responsible for leading the Entertainment teams in Creative, Production and Operations as well as driving Guest and Team Member satisfaction. You will be responsible for the financial results and safety for all entertainment venues and events within the theme park. The SVP, Entertainment is expected to be a strong business partner to all areas of the business, including the President, operating department leaders, as well as senior executives throughout the organization, providing insight and support in business decision-making.

• Provides leadership oversight to all Park Entertainment with a focus on operational excellence and flawless execution of new initiatives to improve the Guest experience, show quality of attractions, shows, and special events. This includes establishing appropriate metric-based targets, reviewing performance against these targets and developing appropriate action plans to service or exceed these targets.
• Review new Entertainment criteria to make sure new Entertainment elements are delivered correctly and completely. Review critical scopes of work as well as design of all new attractions for reliability and safety.
• Responsible for strategically planning and directing an Entertainment Program resulting in a seamless and exemplary guest experience. Including but not limited to assisting with generating concepts, designs and scripts for new product/venues/events.
• Mentor direct reports and guide the development of Entertainment leadership through high-impact coaching and both formal and informal training on technical job knowledge and leadership skills. Drives high levels of Team Member engagement by ensuring timely and fair resolution of Team Member and labor relations issues.
• Leads the development and management of all departmental budgets, including labor, expense, and capital projects. Reviews necessary reports to ensure daily/monthly/annual budgetary adherence or to ensure reasonable ongoing responses to operating conditions.
• Drives high levels of Guest satisfaction as measured by both internal and external customer measurement tools. Ensures that attractions operate at optimum capacity, minimizing guest wait without sacrificing show quality or safety standards. Ensures effective partnering between Attractions Managers and Technical Services to minimize unscheduled attraction closures and downtime.
• Partner with EVP & GM, senior group management, and operating leaders to determine the long-term plan for the business.
• Be a strong operational and strategic advisor to the business leadership team and EVP & GM in operational strategy and capital utilization.
• Analyze options, partner in decision-making, help ensure appropriate execution.
• Lead the strategic planning and program development for Entertainment; develop funding proposals and initiatives for programs to ensure the continuous delivery of services.
• Partners with Tech Services, Operations, Special Events, Sales, HR, Finance, and Legal to proactively resolve issues, long term work force planning and capital investments and priorities.
• Partner with Environmental, Health and Safety (EHS) to ensure sustainability is considered, and all EHS policies are followed, reinforced and that departments are up to date on training.
• Lead a diverse Team of operational professionals. Develop, manage, motivate, and retain a high performing and diverse organization.
• Ensure overall adherence to company policies and procedures.
• Provide continuous risk and opportunity assessment and timely communication and advice to management teams.

,

Qualifications

• Bachelor’s degree from an accredited college or university.
• 15+ Years Required in an operational capacity for a guest facing, multi-faceted business. 10+ years must be in the management of operational teams engaged in delivering the highest quality of guest service with compliance and safety top of mind.

• Knowledgeable of major regulations, industry codes and safety standards applicable to Theme Park Operations.
• Proven experience delivering results through the flawless execution of strategies and objectives.
• Excellent management skills in leading a diverse team within a “24/ 7;, 365 days a year opened to Guest” business.
• Must be available to lead and guide Teams with questions or advisement needed on weekends, holidays and nights as required.
• Strong P+L experience, command of budgeting and costs controls
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint

• Interfacing at an executive level across multiple businesses and parent company.
• Proven ability to Influence decisions with a high degree of tact & diplomacy to obtain the best outcome and maintain good will.
• Experience leading and engaging Team members in a unionized and highly diverse work force.
• Ability to effectively present information to top management, public groups, and/or boards of directors

Desired Qualifications

• Proven ability to manage multiple priorities and tight deadlines
• Strong organizational, planning, delegation, mentoring and coaching skills.
• Theme Park Operations knowledge and experience.
• Proven success at managing initiatives with multiple stakeholders with a One Team mindset and solution-oriented approach.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $250-$350 (Bonus Eligible); This role is required to be full-time onsite.

,

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

// FOR DATA ORGANIZATION // Universal Orlando Generic elements Benefits, Tintup, and logins Life at Universal Orlando Our Values Diversity & Inclusion Community Involvement Benefits Perks

---

Job tags

---

---

Salary