Service Desk/Help Desk Support Specialist (Level 1 Support)
Location
Annapolis, MD | United States
Job description
Job Title: Service Desk/Help Desk Support Specialist (Level 1 Support)
Location: Annapolis, MD (Hybrid)
The client is looking for a Service Desk/Help Desk Support Specialist to join their IT department. This position primarily involves managing user account provisioning and de-provisioning through Active Directory and resolving support tickets using Jira. The role requires strong attention to detail, excellent customer service skills, and the ability to work efficiently in a fast-paced environment.
Skills Needed:
- Proficiency in Active Directory management.
- Experience with Jira or similar IT service management tools.
- Strong problem-solving skills.
- Excellent communication skills for interacting with both technical and non-technical users.
- Ability to prioritize tasks and manage multiple tickets efficiently.
- Commitment to delivering high-quality customer service.
- Collaboration and teamwork within the IT department.
Type of Project:
- The project involves IT support and service management within the organization.
- The focus is on maintaining user accounts, resolving support tickets, and contributing to process improvements.
Job tags
Salary
