General Dynamics Information Technology
Location
Hampton, VA | United States
Job description
Req ID: RQ166059
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: Help Desk
Skills:
Help Desk Support,Technical Support,Troubleshooting
Certifications:
CompTIA - Security+ - CompTIA
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
Job Description
Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician V, you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT
Handles all incidents and service requests (Tier 1-3).
Helps technicians resolve AF customer incidents and requests on a first call basis as applicable.
Develops, maintains, and updates the Service Desk SOPs.
Maintains all service desk related documents and templates in the Government-approved location.
Coordinates, administers, and reports to the Government all service desk customer survey responses.
Manage users’ account accesses in accordance with CDC procedures and best practice, including passwords and account verification, creation, deletion, and archiving.
Develops, maintains, and updates the Service Desk SOPs. Maintains all service desk related documents and templates in the Government-approved location. Coordinates, administers, and reports to the Government all service desk customer survey responses.
WHAT YOU’LL NEED TO SUCCEED:
Education: BA/BS or MA/MS
Required Experience: 10+ years of experience
Security Clearance Level: TS/SCI
Required Certification: Security+ required, Technical Support Specialist 411 compliant.
Preferred Skills: ITIL Foundation 4
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#DCGSEPS #DCGSEnterpriseIT
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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