Location
Paramus, NJ | United States
Job description
Are you looking for the next step in your career? We are currently seeking a Call Center Representative to join our Service team. At our dealership, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. What We Offer* Medical & Dental
- Growing automotive group
- Promote work-life balance
- State-of-the-art facility
- Owned and operated by same leadership for past 28 years
- Positive work environment and company culture
* 401K
- Job Advancement
- Growth Opportunities
- Opportunity to manage 3 rooftops
- Flexible Work Schedules
- Family-Owned & Operated
Responsibilities* Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
- Actively listen to customers, answering their questions, and directing them appropriately as they request.
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
- Advise maintenance recommendations.
- Confirm scheduled and missed appointments.
Qualifications* Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job tags
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