Location
Brooklyn, NY | United States
Job description
Process Manager is responsible for overseeing and managing the company's processes to ensure efficiency, productivity, and quality. The Process Manager is responsible for identifying process improvement opportunities and implementing strategies to optimize business processes. This role requires a strong understanding of project management methodologies, process mapping, and process improvement techniques. The Process Manager should have excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. The Process Manager reports to the Chief Information Officer
Essential Functions
- Develop and implement process improvement initiatives
- Analyze current processes and identify areas for improvement
- Design and implement new processes to increase efficiency and productivity
- Manage process documentation and ensure compliance with company standards
- Collaborate with cross-functional teams to implement process changes
- Train employees on new processes and procedures
- Monitor and measure process performance and report on progress
- Identify and mitigate process risks and issues
- Lead process improvement projects from start to finish
Education Required
- Bachelor's degree in business administration, engineering, or a related field
- Knowledge & Experience
- Proven work experience as a Process Manager or similar role
- Excellent understanding of process improvement methodologies
- Strong analytical and problem-solving skills
- Ability to lead and manage cross-functional teams
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Bachelor's degree in Business Administration, Engineering, or a related field
- Master's degree in Business Administration or a related field is preferred
- Certification in process improvement methodologies such as Lean Six Sigma is a plus
- Previous experience in project management is a plus
- Excellent computer skills, including proficiency in Microsoft Office and process mapping software
Personal Attributes
- Excellent critical thinking and creative approach to problem-solving skills with the ability to focus on details while maintaining the “Big Picture” view
- Excellent planning and organizational skills
- Demonstrated strong leadership ability, team management, and interpersonal skills
- Excellent written, oral, and presentation communication skills
- Ability to make decisions and negotiate
- Exceptionally self-motivated with a keen attention to detail
- Easily adjusts to changes in a fast-paced environment
Job tags
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