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Location

San Francisco, CA | United States

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Job description

Full job description

Stefanini Group is hiring!

Stefanini is looking for a Consumer Complaints Analyst in San Francisco, CA-(Hybrid)

For quick Apply, please reach out to Akash- call: 248 728 2603 /email: [email protected]

Open for W2 Candidates only!

1st Preferred Location: San Francisco, CA

2nd Preferred Location- SLC, SF, or LA if applicable

Summary of the Job:

The Client has a 12 month contract to hire role for a Consumer Complaints analyst within the Consumer Compliance Unit. As a candidate, you must possess knowledge of consumer protection laws and regulations & applied to the analysis and resolution of consumer complaints. Complaint investigations involve extensive contact with the public and bank personnel, thus requiring the need for discretion and independent discernment.

Responsibilities:

• Maintain complete and accurate records of complaint investigations in accordance with client and Board guidelines. This includes data submitted to the client's complaints information database.
• Monitor the client's consumer complaints hotline.
• Work independently to conduct the investigation of consumer complaints against state member banks within designated timeframes.
• Analyze and fully understand issues presented by the complainant, identify any necessary follow-up with the complainant and/or bank staff, determine applicability and compliance with various laws and regulations, identify appropriate resolution, draft investigation summary letters, and determine the materials needed to support investigation findings.
• Maintain strong working knowledge of a variety of banking laws and regulations - including staying abreast of regulatory developments, emerging issues, and compliance trends – that have a significant impact on consumers.

• Bachelor's degree required or 4 years of applicable experience; a major in business, economics, finance, legal, accounting or a related field is preferred.
• A minimum of three years of direct or comparable banking, financial, industry, or banking supervision experience.
• Consumer compliance experience is preferred.
• Examiner experience or a commission from a bank supervisory agency is preferred but not required.
• Knowledge of consumer protection laws and regulations.
• Excellent written and verbal communication skills.
• Strong organizational, problem solving, interpersonal, and analytical thinking skills.
• Excellent project and time management skills and the ability to balance and prioritize multiple assignments as new priorities arise.
• The ability to work independently under minimal direct supervision or oversight.
• Demonstrates and models One Bank Behaviors to include: Collaboration, Emotional Intelligence, Accountability and Critical Thinking.

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives


Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.



About Stefanini Group:
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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Job tags

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Salary