Senior Network Administrator
Location
Bothell, WA | United States
Job description
Summary
Provides network administration for the hardware and software across the organizations infrastructure, including desktop, network, phone system, email, and building security software support. Supports in-person, phone and email help desk activities.
Essential Duties and Responsibilities - Identifies, researches, and resolves technical problems for all systems managed by the IT infrastructure team.
- Liaises with and manages vendor relationships including cabling, internet provider, server and workstation infrastructure and telephone services.
- Performs install/setup, adding peripherals, and managing appliances (switches, routers, wireless access points, etc.) as well as administering servers and virtual machines.
- Provides 2nd Tier infrastructure support to the Help Desk and other administrators.
- Provides VoIP phone administration including setting up new users, managing voicemail boxes, adding services, voicemail to email, and ordering new equipment.
- Administers the companies email systems, including troubleshooting services and maintaining Exchange Online.
- Provides infrastructure related support for the companies building access control systems including, provisioning new sites and maintaining the access control equipment.
- Provides Cable Plant Management.
- Coordinates warranty service and return merchandise authorizations.
- Collects, records, and distributes technical and administrative documentation.
- Organizes technical and administrative electronic records assuring integrity.
- Maintains, creates, updates, and distributes pre-loaded hard drive images for fast deployment of PCs.
- Coordinates and manages information system hardware, software and system updates.
- Provides new equipment installation, set-up and maintenance for servers, workstations, printers, software, MFCs, and telephone including outside service.
- Supports and coordinates IT projects independently.
- Maintains and promotes the use of the Help Desk portal as well as manages the Incidents, Service Requests and Change Requests.
- Upgrades information technology approved by executive staff throughout the company.
- Coordinates software license and hardware asset management in the companies asset management systems.
- Assists with the development and compliance of department policies, procedures and work instructions.
- Comply with company Information Security requirements and policies
- Participate in the change management process to ensure that changes to the network are documented and approved.
- Maintains a well-organized and clean layout in defined storage areas.
- Maintains regular attendance including being at work, being on time to work and working full shifts.
- Other duties as assigned.
Salary Range: $87,760 - $120,670
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Greenpoint Core Competencies - Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
- Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
- Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
- Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
- Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
- Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
Job Core Competencies - Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service
- Judgment – Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
- Problem Solving - Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
- Self Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.
Summary of Education, Experience & Certification Bachelor’s degree or equivalent and 10 years IT experience and/or equivalent combination of education and experience. 3-5 years of network administration experience required.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.
Required Knowledge, Skills & Abilities - Ability to work well independently and cross-functionally as part of an established and growing team.
- Ability to manage a project effectively to completion.
- Working knowledge of computers and software.
- Demonstrated ability to support Windows 10.
- Demonstrated ability to support Windows Server 2008, 2012 and 2016 as well as Microsoft Office.
- Experience supporting Internet Explorer, Microsoft Edge, Microsoft Project, VoIP phone systems and familiarity with Building Security (Maxxess or similar) Software.
- MCITP, CompTIA A+, or Network+ certification preferred.
- Strong customer service background and technical writing skills.
- Ability to communicate well in person, email, and telephone.
- Ability to work effectively in a highly organized manner and be extremely detail oriented.
- Strong communication, time-management, and problem-solving skills.
- Ability to read, analyze, and interpret technical documents.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions within all levels of an organization.
- Ability to problem solve with limited to no established process and guidance and to interpret instructions.
- Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
- Experience with Cyber-security/major incident response strongly preferred.
- Ability to travel as required.
- Ability to work outside of core business hours as required.
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