CNA Fulltime Nights 600 pm to 630 am
Location
Burbank, CA | United States
Job description
Summary:
The Guest Services team member will work closely with the Guest Experience Teams to create a fun environment for our guests. Your main duties will include all operations of guest entry into Adventure Aquarium as well as guest flow and operation of attractions. You will also provide exceptional guest service by addressing guest concerns and inquiries. This position can be fast-paced and high-volume and requires a helpful, friendly approach at all times.
About us:
As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!
What you'll do:
- Deliver fun and entertaining performances during scripted shows and improvisational interactions with guests during daily activities and games, narrating animal feeds put on by Husbandry staff, and performing engaging educational talks at exhibits
- Work in costume to deliver programs and entertain Aquarium guests of all ages
- Adhere to given dialogue and communication
- Facilitate Touch Exhibit experiences
- Maintain show quality standards, which excite and impress guests
- Participate in Aquarium related education, public relations and guest programs including facility tours and after-hours events
- Proactively interact with guests as Adventure Aquarium’s mascot and other characters during the holiday season
- Set up and breakdown equipment and activities; ensure touch exhibits operate smoothly, including monitoring animal and guest safety throughout the day
- Support Adventure Aquarium’s overall guest experience through excellent guest service and provide operational support as needed
- Assist the Guest Experience department with other interpretative duties as needed
What you'll get:
- Hourly rate of $14.75
- Up to 100% paid tuition through GROW U program
- NJ Sick Time
- Free admission & 24 General Admission tickets annually, to be used by family and friends
- Complimentary tickets to local attractions when available
- 30% Discount at our Retail and Photo areas, as well as in-house food vendor
Required Skills
Who you are:
You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same overall company goals.
What you'll bring:
- Mascot or character experience preferred
- Theater/acting experience or Educational experience preferred
- 6 months – 1 year customer service experience required
- Friendly, outgoing, and proactive individual
- Ability to work weekends and holidays with occasional evenings
- Successful completion of pre-employment background check
- Allergies related to animals or plants, which might interfere with ability to work, must be controlled by medications or protective equipment.
- Ability to remain on feet for long periods of time, sit for long periods of time, climb stairs, bend and stoop, walk long distances
- Ability to work in all weather conditions
- Ability to lift up to 30 pounds
Required Experience
Qualifications:
Who you are:
You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same overall company goals.
What you'll bring:
- Mascot or character experience preferred
- Theater/acting experience or Educational experience preferred
- 6 months – 1 year customer service experience required
- Friendly, outgoing, and proactive individual
- Ability to work weekends and holidays with occasional evenings
- Successful completion of pre-employment background check
- Allergies related to animals or plants, which might interfere with ability to work, must be controlled by medications or protective equipment.
- Ability to remain on feet for long periods of time, sit for long periods of time, climb stairs, bend and stoop, walk long distances
- Ability to work in all weather conditions
- Ability to lift up to 30 pounds
Job tags
Salary
