University Medicine
Location
East Providence, RI | United States
Job description
Join the Brown Medicine Team! We offer tuition reimbursement and loan repayment benefits as well as career pathways in both clinical and management.
SUMMARY:
Perform selected clinical duties that assist in the delivery of patient care management to the degree of training and as delegated by Practice Manager, practice physician(s), nurse practitioner(s), physician assistant(s) or nurse(s). Maintains efficient clinical operations, following Brown Medicine’s electronic medical record (EMR) and Patient-Centered Medical Home (PCMH) workflow protocols.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education.
Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct.
Consistently practices the Brown Medicine Customer Service Standards.
Rooms patients (Vitals, weight, medications, PMH, Surgical History, Family History, Drug allergy, social history (smoking history and alcohol use etc.), allergy questionnaire forms).
Maintains a smooth patient flow.
Manages patient’s call for non-urgent issues (e.g., reminder of appointment date, scheduling/ rescheduling issues etc.)
Administers prescribed medications and treatments (e.g., biologicals, EpiPen a s ordered and under the supervision of the doctor ).
Observes, records and reports patients’ vitals and reactions to treatments.
Assesses patient needs and suggests solutions to patient care problems.
Maintains accurate patient records.
Assures patient stays for required observation time after injection(s).
Reacts appropriately in patient reaction situations; informs physician and/or other clinical staff as necessary to mitigate adverse reactions.
Responsible for following OSHA regulations.
Maintains patient, employee and clinic confidentiality.
Performs skin testing serves as a back-up if needed
Obtains medical records, procedure/lab test result
Works with allergy nurse and the clinical practice manager on managing cancellation/no-show list (our goal for show-rate >= 80%).
Ensures cleanliness of allergen preparation room
Works with the clinical scheduling staff on scheduling appointments for biological agent injections.
BASIC KNOWLEDGE:
High school diploma or GED.
Graduate of a Medical Assistant Program or demonstrated experience of a minimum of one-year experience gained through prior employment.
National certification preferred.
Knowledge of examination, diagnostic and/or treatment procedures as dictated by specialty area.
Knowledge of common safety hazards and precautions necessary to maintain a safe work environment.
Ability to react calmly and effectively in emergency situations.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to communicate appropriately.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to establish and maintain effective, professional working relationships with patients, physicians, supervisor and peers.
EXPERIENCE:
Prefer a minimum of one-year experience working in a medical setting.
EOE/F/M/Vet/Disabled
Job tags
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