Front of House Operations Lead

Location

Paramus, NJ | United States

Job description

Job Description:

We are hiring for a new location in Paramus, NJ. The Operations Lead for Chick-fil-A Paramus is responsible for all operational activities associated with the front of the restaurant including leading shifts, catering, drive-thru operations, cleanliness, hospitality, and team member development. The Operations Lead is prepared to execute daily operations with a high degree of excellence, across the above mentioned of operational activities. This role sets the standard for “Operational Excellence” and leads by example while mentoring and developing the junior leaders and team members.

Responsibilities Include:

• Setting daily, weekly, and monthly objective aligned with restaurant objectives
• Development of Shift Leaders, Team Leaders and Team Member behaviors
• Performance evaluations and development plans
• Builds and develops a consistent sense of urgency that creates a surprisingly fast service
• Build and executes systems that ensure a refreshingly clean environment
• Cash management operations
• Team member and leadership corrective action and accountability
• Responsible for Opening and Closing of Restaurant
• Lead shift of 30-50+ Team Members at a time
• Ownership of 1 or 2 specific area of the restaurant growth
• Able to fulfill operational needs in the restaurant at a high level

Salary: $22/hr.

We Offer:

• Uniform stipend: Two complete Uniforms | Shoes included | 50% off Chick-fil-A Branded uniforms
• Free employee meals
• Educational scholarship
• Internal growth opportunities

Required Qualifications:

• 2 Year Higher Education Degree or Equivalent
• 3 Years in Restaurant Leadership Role or Equivalent
• Available to work 2 evenings per week and 3 Saturdays a month, 40-50 hours a week.
• Strong analytical and problem solving skills
• Experience in operations within customer service industry
• Must have strong computer skills

Core Characteristics:

• Servant Leadership
• Places others before self
• Creates opportunity for other people to achieve success
• Assumes responsibility and does not shift blame to others
• Empathizes with members of the team to lead from a place of trust
• Organization
• Strong communication/verbal skills
• Ability to have situational awareness to organize and reallocate priorities as needed
• Strong attention to detail within the restaurant
• Growth Minded
• Actively works to develop Director team, and ensure leadership is growing future leaders
• Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence
• Constantly seeking improvement in experience and efficiency to grow sales of the restaurant
• Clearly communicates vision to the team so it is both heard and comprehended
• Communicates with language that demonstrates positivity, clarity and empowerment to the team

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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