Customer Experience Call Center
Location
San Francisco, CA | United States
Job description
Family-owned since 1947, Royal Automotive Group is driven by a passion for people - most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand.
Our new, updated facilities and showrooms located in beautiful downtown San Francisco is home to repeat customers creating large volume in both Sales and Service. We have invested 70 years worth of commitment to our brand and customers, let us now invest in you. We are growing and need top talent to progress with us. Apply today!
What We Offer:
- Competitive Compensation
- 5 Day Work Week
- Paid Holidays
- Paid Vacation
* 401K
- Vision / Dental / Health Insurance
- Bonus Incentives
- Paid Training
- Tuition Reimbursement for ASE Certification
- Paid Uniforms
- Newly Renovated Service Center
- Great Culture
- Promote From Within - Advancement into Management opportunities!
Responsibilities:
- Take customer calls and provide satisfactory answers to their questions and concerns and turn those calls into appointments
- Call customers to inform them of new products, services and policies
- De-escalate situations involving dissatisfied customers
- Be patient and offer assistance and support
- Provide customer with updates and parts arrival
- Schedule service appointments to support bust service department
- Assist Service Team with Customer Concerns
- Printing and filing paperwork
Qualifications:
- Strong verbal communication
- Great active listening skills
- Patient and empathetic attitude
- Comfortable working in fast paced environment
- Phone skills
- In-depth knowledge of the company's products and services
- Customer Service experience
Job tags
Salary
