Customer Service Supervisor, Powder Coatings
Location
Reading, PA | United States
Job description
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
Supports and assures the Customer Service Team’s highly professional interactions with customers associated with order processing, complaint registration, general account management and information requirements.
Key Accountabilities
- Manages Customer Service Representatives for region of responsibility.
- Ensures employee job profile, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.
- Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk.
- Stimulates, manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business.
- Ensures reporting line is fully informed and acts in line with Health, Safety, Environmental and Compliance regulations.
- Review Billing Due Lists / Invoice errors for resolution on a weekly basis and prior to month end.
- Along with the Customer Service Manager, maintains updated training documents and job aids.
- Ability to provide backup for Customer Service Representatives in region of responsibility.
- Manages some customers directly with daily needs including but not limited to maintenance and entry of orders into SAP, billing and collection issues, complaint resolution (Return Goods Authorization/Credits), email communication, sample and panel requests, and shipment tracking,
Job Requirements
- Bachelor of Science in Business Management or related field. Related experience will be considered in lieu of degree.
- 5 years’ experience in commercial roles, sales, or customer service in the paints and coatings industry or related business-to-business environment. Must possess commercial and business acumen with a basic understanding of financial concepts related to sales and customer services.
- 3-5 years' prior supervisory experience.
- Solid understanding of Planning, Production and Logistics functions.
- Strong customer service, communication, and presentation skills.
- Effective organization skills with the ability to handle multiple priorities. Must be able to pay attention to detail, focus on accuracy, and provide follow up.
- Ability to manage projects, create value propositions, and drive results.
- Must be an effective problem solver with effective decision making and conflict management skills.
- Proficiency with Microsoft Office. Experience with an Enterprise Resource Planning system required; SAP preferred.
Total Compensation
The compensation package for this position will include a base salary, annual bonus, and employee benefits that are effective the first day of employment.
Perks for Joining AkzoNobel!
401K retirement savings with 6% company match • Annual bonus • Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Generous vacation, personal and holiday pay • Short and Long-Term Disability • Paid Parental leave • Career growth opportunities • Active Diversity and Inclusion Networks • Employee referral bonus • Employee appreciation days
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
Requisition ID: 37449
Job tags
Salary
