Location
Suwanee, GA | United States
Job description
Who We Seek
We are in search of a highly adaptable Surrogacy Journey Case Manager who will manage and oversee the entire journey of our surrogates and intended parents. The ideal candidate will thrive in challenging situations and possess the ability to think creatively to solve problems.
Why Join Us Become a part of our compact yet dynamic team as we spearhead transformative changes in the fertility industry on a global scale. With the fertility market experiencing unparalleled growth, our services are more in demand than ever.
Role Responsibilities Key Functions
- Client Coordination: Act as the facilitator among clients and a range of service providers, such as legal professionals, medical institutions, and mental health providers.
- Communication & Support: Respond to client inquiries, manage expectations, assist clients in navigating emotional, legal, and logistical challenges, and provide counseling during and after the surrogacy process.
- Surrogacy Process Oversight: Oversee and manage the entire surrogacy journey, from initial planning to postpartum care.
- Candidate Assessment: Generate detailed written evaluations and profiles of potential candidates pertinent to the surrogacy journey.
- Surrogacy Education: Offer educational resources and guidance about the surrogacy process and what clients can expect.
- Data Management & Reporting: Accurately document case updates and generate weekly, monthly, and annual reports as needed.
- Team Collaboration: Be an active and collaborative member participating in regular case reviews and working collectively to achieve team objectives.
- Record Maintenance: Uphold rigorous standards of record-keeping by creating and preserving complete client files.
- Compliance & Ethics: Comply with organizational guidelines, ethical standards, and legal requirements in all activities.
Qualifications & Experience Educational and Professional Background
- Candidates must hold at least one of the following:
- Master's Degree in Social Work (MSW),
- Licensed Master Social Worker (LMSW),
- Licensed Clinical Social Worker (LCSW),
- Licensed Professional Counselor (LPC) or
- equivalent qualifications.
Relevant experience in one of the following areas:
- Minimum 4 years in social work with adult case management experience
- Prior experience as a surrogate is a plus
- Industry experience in adoption/fertility/third-party reproduction a plus
Core Competencies - Exceptional communication skills, both written and verbal.
- Proficiency in emotional intelligence and adaptability in communication.
- Familiarity with Microsoft Office, internet, email, and social media platforms.
- Strong organizational skills and adaptability in a fast-paced environment.
- Maintain professionalism and empathy, particularly in stressful situations.
- Commitment and personally driven to succeed
Employment Details & Benefits - Timeline: Immediate hiring
- Status: Full-time, Salary, FLSA Exempt
- Work Schedule: 9 a.m.-5 p.m., Monday-Friday (flexible hours; some nights and weekends may be required)
- Location: Hybrid – in office and work from home few days per week
- Benefits: 401K with matching, Vision, Dental, Life, and Medical Insurance stipends
- Leave: Paid Time Off and Holidays
- Compensation: To be determined annually, based on experience
How to Apply
Interested in becoming our next Journey Manager? We would be delighted to learn more about you. Apply now to join our team.
Job tags
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