IT System Support Specialist I: Service Desk
Location
Georgetown, TX | United States
Job description
Salary: $26.08 Hourly
Location : Georgetown: 301 S/E Inner Loop, TX
Job Type: Full-Time
Job Number: 14.02564
Department: Information Systems
Opening Date: 02/13/2024
Closing Date: Continuous
FLSA: Non-Exempt
JOB SUMMARY Reporting directly to an IT Manager, responsible for providing tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists.
* The vacancy related to this posting is in the Service Desk Support Specialist assignment. EXAMPLES OF WORK PERFORMED - Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issues
- Performs routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systems
- Manages audio-visual systems and video camera systems across the County
- Evaluates existing computer systems and recommends hardware or software upgrades
- Maintains detailed, documented reports of service requests and projects completed
- Supports a designated team with development, implementation, testing, and enhancements of technology systems
- Performs special duties as assigned
Specialized Assignments: - Service Desk Support Specialist - provides remote support within extended hours requiring scheduling availability for a staggered shift that may start as early as 5:00 am or end as late as 8:00 pm
- Onsite Support Specialist - provides deskside support, requiring regular travel to multiple County worksite locations via day use of County vehicle
- Audio/Visual Specialist - manages audio-visual systems and video camera systems across the County
- Public Safety Specialist - troubleshoots connectivity issues with in-car systems (computer docks, mobile routers and radios), and assists with receiving, tracking, storing and issuing first responder body-worn cameras and radios
ORGANIZATION RELATIONSHIPS - Reports directly to - IT Manager
- Direct Reports - No
PHYSICAL DEMANDS - Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
- Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
ENVIRONMENTAL FACTORS - Work is primarily indoors in an air-conditioned environment
- May occasionally perform work in vehicle bay with exposure to factors such as dust, fumes, odors, temperature extremes, loud noise, strong drafts and bright lights
- Regular travel between work sites as required
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS - Vocational/technical diploma or certificate and two (2) years of job-related experience; or three (3) years of job-related experience
- Working knowledge of specific job-related technology
- Possess and maintain a personally-owned mobile device capable of receiving calls, text messages, and emails
LICENSES AND CERTIFICATIONS Required within thirty (30) days of employment PREFERRED QUALIFICATIONS - Bachelor's degree in a related field or equivalent job-related experience
- Technology Certification in area of responsibility
- Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure
EMPLOYMENT TESTING Employment is contingent on passing any post-offer pre-employment screening as listed below:
- Criminal background check: Yes
- Motor Vehicle Record check: Yes
- Drug screening: No
- Physical exam: No
- Psychological exam: No
- Additional: N/A
IRREGULAR HOURS - Work outside of regular office hours (Monday-Friday) may be required
- Essential personnel for emergency situations; discretion of department director
SUPPLEMENTAL INFORMATION A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at .
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
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Do you have a high school diploma, or equivalent?
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Do you have vocational/technical diploma or certificate and two (2) years of experience or three (3) years of job related experience?
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