The Fun Station - Family Adventure Parks!
Location
Cedar Rapids, IA | United States
Job description
SUMMARY
Assists the General Manager with overall leadership and direction of the facility. Ensures Team Members have a clear understanding of goals, expectations, attraction offerings, cleanliness and customer experience during the shift. This position manages the shift requirements for labor, customer service and team member tasks, in accordance to The Fun Station standards. The Shift Supervisor maintains a consistent and outstanding guest experience while supporting daily sales goals.
JOB DESCRIPTION
- Leads the facility and restaurant during a shift and delights guests with an unparalleled experience
- Delegates responsibilities to team and ensures they exceed guest expectations
- Ensures facility is always clean & stocked
- Becomes a subject matter expert in each attraction and restaurant area
- Maintains cleanliness and organization throughout the facility
- Ensures restaurant is always stocked & prepped for the day
- Set up and breakdown of the Food & Beverage areas including: dining room, Salad Bar, kitchen and prep areas
- Masters the open, mid or close routines for the next shift
- Makes sure facility meets operational, safety and cleanliness standards
- Develops team members into future leaders
- Recognizes a job well-done
- Lives the culture of The Fun Station
- Exemplifies guest service for the whole team
- Punctual
- Monitors the performance of financial objectives during each shift
- Administrative duties as needed including scheduling, maintaining shift logs, financial reviews and new product rollouts
JOB REQUIREMENTS
- Previous management or leadership experience preferred - not required - will train
- Excellent guest service skills, ability to communicate efficiently to keep team members informed
- Ability to work nights, weekend and holidays
- Customer service experience preferred
- Ability to operate computer, cash register and credit card verification equipment
- Ability to read, write, speak, and understand English
- Ability to train and motivate Team Members and perform Team Member level roles
- High school diploma or GED preferred
PHYSICAL DEMANDS
While performing the duties of this position, the Shift Supervisor will regularly be required to:
- Work days, nights, and/or weekends as required
- Work in noisy, fast paced environment with distracting conditions
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Move about facility and stand for long periods of time
- Walk or stand 100% of shift
- Reach, bend, stoop, mop, sweep and wipe frequently
- Must have regular, predictable attendance
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Job tags
Salary
$14 per hour
