Amazon
Location
Santa Monica, CA | United States
Job description
Description
The Amazon Vendor Services Consumables organization is seeking a Associate Account Manager to help shape the future of the program. The Associate Account Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess strong account management skills. They should be able to deliver services as per agreed service levels, manage workflows in a fast paced work environment and actively participate in contributing to continuous improvement initiatives.
Above all, they should demonstrate a high level of ownership, with the ability to deal with ambiguity, as they would be the face of Amazon to key Selling Partners, owning their satisfaction and contributing to their experience on the Amazon platform. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
Roles and Responsibilities: Associate Account Managers are responsible for driving Selling Partner business growth and delivering a positive experience through the program.
The key responsibilities of Associate Account Managers are as follows:
Selling Partner Support and Business Growth: Deliver timely, accurate and professional operational support to all Selling Partners within a specified SLA. Drive results in a cross functional environment.
Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
Play an advisor role with oversight of key activities that are underway for a Selling Partner, following up and escalating as appropriate to get these resolved in a timely manner.
Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.
Selling Partner Relationship Management:
Build strong relationship with the Selling Partner; be a trusted advisor and the single POC for their issues, questions, requests, escalations, and concerns.
Liaise with other internal departments as necessary to resolve Selling Partner issues and questions quickly and with high quality.
Teach Selling Partners how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon’s ecosystem of products.
Program Process Excellence:
Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Assist with the definition and design of tools, standard operating procedures and processes of Selling Partner Services.
Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.
About the team
The Amazon Vendor Services Program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Grocery, Mass Beauty, Premium Beauty, Pets, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Austin, TX, USA | New York, NY, USA | Santa Monica, CA, USA
Basic Qualifications
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Education: Bachelor's degree or equivalent.
Communication: Excellent verbal and written communication.
Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
Preferred Qualifications
Experience analyzing key open issues and resolution metrics for each of the managed accounts
E-Commerce experience.
Able to root cause issues and identify scalable solutions to address.
Proven ability to partner cross functionally to drive results.
Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Excel, Microsoft OneNote, and Microsoft SharePoint.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $100,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.
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