---

---

Location

Boston, MA | United States

---

Job description

Title: ServiceNow ITSM and ITAM Specialist
Hours per Week: 22.5 Hours
Location: Boston, MA 02108 (3 days)
Project(s) Duration: 12 months

Job Description:

We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes, and software support. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, configuration, and customization to optimize IT service delivery and asset lifecycle management.

Key Responsibilities:

• Design and Configuration: Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).

• Stakeholder Collaboration: Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.

• Support and Maintenance: Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.

• Training and Documentation: Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.

• Back-End Maintenance: Perform back-end maintenance tasks, including configuration and occasional support, ensuring the integrity and efficiency of the ServiceNow platform.

• Improvements and Changes: Implement improvements and changes, such as field changes, workflow changes, reports management, and dashboard management, to enhance the usability and effectiveness of ServiceNow.

• Upgrade Preparation and Testing: Prepare for upgrades, including recommending upgrade schedules, reviewing upgrade scope, preparing test scripts, and coordinating testing preparation. Conduct upgrade testing to ensure smooth transitions and validate skipped items.

• Expansion Recommendations: Understand ServiceNow's capabilities for expansion, assess organizational needs, and provide recommendations for utilizing additional ServiceNow modules to enhance functionality.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules.
• In-depth knowledge of ITIL framework and IT service management processes.
• Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.
• Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Report this job

• Dice Id: 10468931
• Position Id: SITSM24-03594

---

Job tags

---

---

Salary