Sr. Client Analyst

Location

Dover, DE | United States

Job description

at Verint Systems, Inc. in Dover, Delaware, United States

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .

Overview of Job Function:

The Sr. Client Analyst is a strategic insights expert who is responsible for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Sr. Client Analyst works closely with clients to understand their business goals and identify data and research requirements for decision-making. They lead research design and its continuous improvement to drive business outcomes. The Sr. Analyst creates compelling data-driven stories showing trends and improvement opportunities for our clients’ business practices. They are also extremely adept at working with and presenting to senior audiences (e.g., C-suite) and fielding questions in real-time.

Principal Duties and Essential Responsibilities:

+ Own analysis and evaluation of data.

+ Find opportunities to enhance survey design and analyses, e.g., include meta data or custom variables, etc.

+ Demonstrate subject matter expertise in relevant industries and incorporates into customer presentations (Industries such as retail, finance, telecom, utilities, or government).

+ Deliver recommendations and improvement opportunities that specifically address client’s data-based insights.

+ Present findings to client audience either through a conference call or (occasionally) in person.

+ Provide guidance and recommendations to enhance survey research/design, insight generation and presentation of findings.

+ Mentor Analysts and lead Analyst training sessions.

+ Conduct peer reviews to ensure overall data story aligns to scope and objectives.

+ Provide expertise and evaluation of potential analytical tools to conduct superior analytics.

+ Scope new projects, working directly with clients to develop and deliver final estimates.

+ Manage and updates project deliverable timeline and communicating changes to the client and account team.

+ Track time against project hours available balancing quality and thoroughness with utilization goals.

Minimum Requirements:

+ Bachelor’s degree in related field or equivalent work experience

+ Minimum of 5 years’ experience in analysis

+ Experience with advanced analytic tools (e.g., SPSS , Tableau, R, PowerBI, advanced Excel)

+ Expertise with MS PPT , MS Word, MS Excel, MS Outlook, MS OneNote

+ Proven track record of transforming information into actionable insights

+ Advanced analytic skills to build and analyze data sets from complex data sources

+ Experience designing compelling visualizations and creating clear and engaging presentations in PowerPoint

+ Excellent verbal and written communicator

+ Presentation and story-telling skills

+ Ability to take action and execute with a strong history of delivering projects and tasks on time and to specification

+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC , SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

+ MBA / MA/ MMR degree

+ Experience with JIRA and Salesforce

+ Solid understanding of technology fundamentals and current trends within the Voice of Customer arena (web, mobile, in-location, etc.)

+ Customer facing experience and project management in a SaaS environment

+ Ability to work in a high energy and demanding work environment with a keen sense of urgency

+ Proven performance of exceeding goals while working both independently and within a team

\#LI-BS1

MIN : 65K

MAX : 80K

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

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