Link Automotive
Location
Charleston, WV | United States
Job description
Company Overview:
Join our dynamic team at Link, a leading provider of transportation and automotive repair services. We pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment where every team member can thrive. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive outstanding support and assistance.
Position Overview:
We are seeking a passionate and dedicated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to resolve inquiries efficiently and effectively. This role offers an exciting opportunity to engage with our diverse customer base, provide personalized assistance, and contribute to the continued success of our company.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, web portals, CRM systems, and live chat in a professional and courteous manner.
Identify and assess customer needs to provide accurate and timely solutions.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain up-to-date knowledge of our products/services to effectively address customer questions and concerns.
Collaborate with other team members and departments to escalate complex issues as needed.
Utilize CRM software to accurately document customer interactions and maintain customer records.
Proactively identify opportunities to enhance the customer experience and provide feedback for process improvements.
Qualifications:
Previous experience in customer service or a related field preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities with a focus on delivering positive outcomes.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using CRM software and other customer service tools.
A positive attitude and a willingness to go above and beyond to meet customer needs.
Flexibility to work evenings, weekends, and holidays as needed.
Job tags
Salary
