Manager, Tech Project Management

Location

Lake Buena Vista, FL | United States

Job description

Job Summary:

Summary

“We Power the Magic!” That’s our motto at Disney Parks Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The Technology & Digital team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience and Hey, Disney!

Job Description

The Manager, Tech Project Management (Commerce Project Management & Strategy) will develop and manage the technology portfolio to deliver against the technology roadmap, partnering extensively with the Commerce Technology & Digital leadership team. The manager will lead a team of technical project managers to optimize a large development and sustainment portfolio of work ($300M+). The manager will apply knowledge of Agile methodologies and technology delivery practices to produce strategic, financial, and resource plans that position the technology teams to Power the Magic. 

Responsibilities

• Lead strategic planning and prioritization for the project management team; provide deliverables for key financial milestones (Long Term Plan, Annual Capital Plan, Annual Operating Plan); ensure our financial plans enable delivery of the technology roadmap.
• Manage the prioritization and funding of the Commerce roadmap based on business value and priorities.  
• Aggregate capabilities from multiple technology investment programs to present an integrated roadmap.
• Develop an understanding of both the business and technology organizational goals and create a partnership committed to success.
• Partner with Technology executives and business leaders to understand their strategic objectives, transform them into value-driven technology initiatives, and communicate them back in business language.
• Create a continuous view of resource demand and capacity across the portfolio and proactively plan for leveled resource allocation across technology development and sustainment activities.
• Communicate program performance for executive consumption; increase transparency of risks and opportunities to drive portfolio decisions and actions.
• Work across Technology and Digital to ensure partnership and transparency in portfolio and project management. 
• Partner with PMO to ensure that Commerce project and sustainment activities operate within the approved budget; identify risks and implement mitigation plans.
• Proactively identify integration opportunities across a diverse set of clients and partners; ensure all impacted partners regularly interact together (e.g., leading regular forums).
• Build and foster relationships across Technology and Digital and supporting businesses.
• Ensure project reporting and process are streamlined and exceed standards across project teams. 
• Refine and build new processes and provide feedback on current processes/templates for portfolio management, project reporting, and project management. 
• Inspire, motivate, and lead a team to go above and beyond delivering value to Technology & Digital and our business partners.

Basic Qualifications

• 8+ years’ experience in technical project management or related field.
• 5+ years’ experience leading people/direct reports.
• Solid understanding of technical program/project management (Scrum, Kanban, SAFe) and experience in technology project delivery (including estimation, project planning, resource planning, issue management, risk management, change management, communication planning.)
• Experience with financial management processes such as long term planning, project budgeting and forecasting.
• Executive presence and excellent communication skills with ability to tell a compelling story when communicating to Senior Leadership.
• Extensive experience working in a highly matrixed organization and interacting with SVP/VP level audience.
• Practical experience in product-oriented organizations using agile methodologies.
• Strategic thinker that is able to connect business outcomes to technology solutions, strong collaborator, analytical, problem solving and decision-making skills.
• Exceptional communication skills and the ability to communicate at all levels of the organization; this includes written, verbal, visualizations/deck building and facilitation skills.
• Proven ability to successfully operate in a highly matrix organization with a diverse set of clients; demonstrated influence vertically and horizontally along with strong interpersonal, partnering, negotiating, and consensus-building skills.
• Proven experience in leading and building effective teams. 
• Proven experience in influencing business and technology leadership to drive positive lasting outcomes.
• Strong situational analysis and decision-making abilities with the ability to think creatively beyond typical constraints.
• Strong organizational and time management skills. 
• Understanding of value-driven business outcomes and metrics.
• Expert proficiency in office productivity software and tools (MS Word, Excel, PowerPoint, Keynote, etc.)

Preferred Qualifications

• MBA or related advanced degree or equivalent
• Extensive experience with industry standard PPM tools; CA Clarity PPM experience preferred; reporting tool(s) experience preferred.

Required Education

• Bachelor’s degree in a technology, business-related discipline, communication, or equivalent exp.

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Salary