Member Services Coordinator

Location

Boston, MA | United States

Job description

Title: Member Services Coordinator

Reports to: Senior Director, Member Services

Date: January 2024

Position Overview:

The Member Services Coordinator will work as a relationship manager to engage the Greater Boston Chamber of Commerce's members in various membership related initiatives. They will also support the overall retention and engagement efforts of the organization. This position was designed for someone with a strong background in client relationship management, and knowledge of the region's business landscape. As the position contains a broad range of responsibilities, it requires an individual who is energetic, creative, strategic, and able to seamlessly move between various tasks throughout the day.

In this role, the Member Services Coordinator will participate in the Chamber's programs and events with high-profile representatives in the Boston business community. They will be responsible for managing relationships with members as assigned, as well as assisting in the daily operations of member retention. They will manage the department inbox and respond to inquiries, be responsible for database upkeep, and prepare materials for member meetings and ad hoc projects, as necessary. They will support the Chamber's engagement initiatives to ensure members are utilizing their benefits, and that retention goals are being met.

Responsibilities:

• Manage Member services Email inbox and respond to all inquiries
• Attend all Chamber events and committee meetings, and support Chamber staff as needed
• Serve as a relationship lead for assigned corporate member accounts
• Implement membership lifecycle to support engagement and retention efforts (includes phone calls, emails, invitation to events, and meetings)
• Implement strategies to engage and retain members
• Track and analyze member involvement and identify at-risk accounts
• Work directly with the senior management team to assist with the preparation and materials for member-facing meetings
• Produce (create, proofread, edit) department materials
• Execute ongoing communications and emails to members
• Continually monitor and maintain database records
• Maintain updated Standard Operating Procedures for department
• Exhibit deep understanding of Greater Boston business community
• Support Member Services team as needed
• Assist with other duties as assigned

Education/Qualifications:

• Bachelor's Degree and/or 1-3 years of experience in customer service or member management
• High attention to detail and superior time management skills
• Experience with membership databases and reporting preferred
• Extensive experience using MS Office Suite and other business software tools
• Self-motivated, proactive, and able to thrive independently.
• Excellent interpersonal skills with the ability to interact with both peers in a team, as well as with senior level executives
• Excellent communication and presentation skills

• Ability to multitask, prioritize, and complete projects across potentially competing objectives and timelines
• Strong business ethics and values

About Us:

If you are looking to join a dynamic, collaborative team that makes a real difference in Greater Boston, look no further than the Greater Boston Chamber of Commerce. We work hard together with one purpose: to make Greater Boston the best place for businesses and people to thrive. At the Chamber, you will develop critical professional skills and interact with business and civic leaders who are shaping the future of our region.

Since 1909 the Greater Boston Chamber of Commerce has sought to make Boston an epicenter of communication, collaboration, and celebration between businesses. Our mission is to be the convener, voice, and advocate of our diverse and collaborative membership who drive Greater Boston's success. We believe that when business thrives, we all thrive.

We do this by:

• Creating connections between business leaders that cultivate meaningful professional relationships
• Amplifying advocacy by informing the community on the most pressing issues facing our region
• Shaping policies that elevate Greater Boston's competitiveness in the region, nation, and world

Salary: Starts at $55,000

To Apply: Include your resume and a cover letter. Candidates may be asked to supply a writing sample at the time of an interview.

** It is a company policy that all employees of the Greater Boston Chamber of Commerce be fully vaccinated. Proof of vaccination will be required prior to hiring.

**This job requires you to be in the office a minimum of three days a week.

EEO Statement:

The Greater Boston Chamber of Commerce is an equal opportunity employer committed to a workplace that reflects the diversity of the people of Boston, Massachusetts. We actively seek a diverse staff that is reflective of the community we serve.

It is the policy of the Greater Boston Chamber of Commerce to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, sexual orientation, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit based factor in accordance with all applicable laws, directives, and regulations of federal, state and city entities.

Physical Requirements:

This is a sedentary job by nature but does require travel. Requires being able to sit at a desk and use a computer and phone for most of the day. When traveling, an employee must be mobile enough to get around events and assist with set up and break down including lifting 25lbs or more. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Salary