Product testing specialist
Location
West Jordan, UT | United States
Job description
Description:
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
We are looking for a Product Testing Specialist for our West Jordan, UT location. This is a full-time, in-office position.
The Product Testing Specialist will be responsible for performing quality testing procedures on returned products. They will work to replicate production and customer reported issues to restore devices to working condition to be sold. This includes but is not limited to addressing and resolving software, firmware, and hardware updates, bug fixes, and product defects. This position is also responsible for all documentation of discovered product issues to prevent future defects and concerns.
Duties Include
- Works within various testing software and environments
- Work within a warehouse environment, occasionally working on your feet for periods of time.
- Gather all testing data in a presentable manner to distribute to key stakeholders.
- Be a liaison for testing between all departments and be able to communicate key information in a timely manner in order to improve product quality.
- Create and issue reports showing customer complaints and trends among products.
- Recommends corrective action to prevent future quality concerns.
- Advocate for the customer ensuring excellent customer satisfaction.
- Contribute to tracking and reporting costs of poor product quality.
- Assist in the Quality quarantine process of suspect product.
- Give recommendation if returned product is acceptable to be restocked.
- Connect devices to switches to interface with the network and locate IP addresses.
- Identify and resolve issues related to both network and audio functionality.
- Trigger relays on specific devices as needed.
- Access devices from the web interface for configuration and management.
- Successfully link devices together to ensure seamless functionality.
- Navigate and utilize EPIC software for various tasks and operations.
Requirements:
- Bachelor’s degree in quality assurance, quality management, or related field preferred.
- In-depth knowledge of audio/video products and how to properly troubleshoot them.
- Basic knowledge of Microsoft Word and Excel
- Experience with SAP Business ByDesign and Monday.com is preferred.
- 1-3 years’ experience in quality work including testing/ examining products is preferred.
- Basic networking knowledge
- Must be fluent in English.
- Must be authorized to work in the United States.
- Self-motivated, hardworking, and dependable
- Solid deduction and problem-solving skills
- Detail Oriented
Compensation
Hourly wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k, even an exercise room, massage chair, and soda fountain!
For quick inquiries, contact [email protected]
Job tags
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