Host / Support

Location

Lewiston, ID | United States

Job description

Zany's is currently seeking a Host / Support Person to join our team. This position in the first point of contact for our guests, so the successful applicant will be personable, professional, and provide excellent customer service. The Host/Support is responsible for greeting guests, providing accurate wait times, escorting customers to the dining and bar areas, and ensuring our guests have a positive experience from the moment they walk in the door until they leave. Other duties will include learning multiple support positions, like bussing, server help, to-gos, running orders, and others as assigned. 

Enjoy the benefits of working for a successful company, with comprehensive training, benefits to qualifying employees including a monthly meal discount card to all Happy Day locations, medical and dental insurance, 401(k) with company match, tuition assistance, and daycare reimbursement, and being a partner to the community. 

If you think you can take on these responsibilities with enthusiasm, please read below to see if you qualify! 

Responsibilities:  

• Welcome guests to the venue 
• Provide accurate wait times and monitor waiting lists 
• Answer phones, take messages, and book and manage reservations 
• Escort customers to assigned dining or bar areas 
• Provide menus and announce server's name 
• Greet customers upon their departure 
• Coordinate with wait staff about available seating options 
• Maintain a clean reception area 
• Cater to guests who require extra attention (e.g., children, elderly) 
• Assist service staff as needed 
• Learn a variety of support positions to aid service staff 
• Any other relevant duties as assigned by supervisor or management 

Requirements:  

• Understanding of restaurant etiquette and service functions 
• Familiarity with health and safety regulations 
• Demonstrable customer service and multi-tasking skills 
• Ability to communicate effectively and respectfully, both over the phone and in person 
• Strong organizational skills with the ability to monitor the entire dining and bar area 
• Responsible, enthusiastic, reliable, and professional demeanor 
• Willingness to be cross-trained into other areas 
• Commitment to excellence in your job 
• Availability to work in shifts as needed 
• Good physical condition to walk and stand during an entire shift 
• Must have access to reliable transportation 

About Us:

Zany Graze is a fast-paced, high-volume restaurant in Lewiston, ID, serving an eclectic menu of the best American cuisine, barbecue, Mexican, and sushi around. With 24 beers on tap in our ZPub lounge, a vintage throwback family side, and two private party rooms, we've got great spaces for all your moods.

Join us for our Tap Takeovers on the last Tuesday of the month, featuring a rotating list of regional breweries, or on Tuesdays when Smiles the Clown makes the rounds creating balloon animals for the kids. With something for everyone, Zany's is your go-to for exciting meal experiences. Learn more at zanygraze.com. 

Happy Day Restaurants corporation is a Lewiston, ID–based business founded in 1969 to bring the freshest products and most dynamic customer service experiences in the industry to our guests in the Inland Northwest. We operate 13 restaurants and a catering company in the LC Valley and on the Palouse and have won many regional and national awards for our businesses, including induction into the Idaho Hall of Fame in 2016. 

HDR values our employees and offers a variety of opportunities, benefits, and services to help develop leadership qualities in each person. Community is our favorite word, and we give back frequently by supporting many local and regional non-profits and other community-based efforts. 

We constantly strive to raise our standards and go the extra mile. If you want to be a part of this community of excellence, apply today! For more information about Happy Day, please visit happydayrestaurants.com. 

Job tags

Salary

$13 - $16.5 per hour