Location
Naples, FL | United States
Job description
Job Title: Hospitality Concierge- Seed to Table, Naples, FL
Location: 4835 Immokalee Road, Naples, FL 34110
Post Date: February 1, 2024
Close Date: Applications will be accepted until March 1, 2024
Job Type: Full-Time
FLSA: Non-Exempt
About Us:
Welcome to Seed to Table , where each moment is a canvas for crafting exceptional guest experiences! As a Hospitality Concierge, you are the architect of impeccable service and the guardian of our guests' joy. Your role plays a central part in shaping a warm and welcoming ambiance, harmonizing the endeavors of our devoted team, and assuring that every facet of our hospitality exceeds the most discerning standards.
At Seed to Table , you're not just an employee; you're a valued member of our close-knit family. We celebrate diverse talents and perspectives, fostering collaboration for collective success. As a thriving business and vibrant community, we offer abundant opportunities for personal and professional growth. Your career has no limits, and our Leadership Team is dedicated to guiding you to new heights!
In our inviting space, inspired by Frank Oakes' wisdom, 'There are no strangers here, only friends we've yet to meet.' Whether you're part of our kitchen team, front-of-house staff, or another crucial role, you're indispensable to the Seed to Table family. Your growth and success are central to our mission, creating an environment where every member flourishes.
Elevate your career by becoming a pivotal part of Seed to Table as a Hospitality Concierge. In this influential role, you will be the driving force behind creating enduring guest experiences, ensuring every visitor feels not just welcomed, but truly valued. As the architect of impeccable service, your leadership will be instrumental in upholding the highest standards of hospitality, fostering a positive and dynamic atmosphere that defines the essence of Seed to Table.
Your impact goes beyond orchestrating seamless service; you'll lead by example, guiding our team to deliver customer service that transcends expectations. Your meticulous attention to detail will contribute to an organized and visually appealing environment, setting the stage for memorable and delightful experiences.
As a Hospitality Floor Manager, seize the opportunity for a competitive hourly rate that recognizes and rewards your dedication in shaping exceptional guest experiences.
Position Summary:
Join our Hospitality team at Seed to Table and thrive as a Hospitality Concierge, embodying a diverse range of attributes to the success of our Guest, Customer, and Associate experience, including:
- Confident Leadership: Leading with self-efficacy, high self-discipline, and self-confidence to ensure effective team management.
- Proactive Problem Solving: Exhibiting a proactive personality and adaptability to address challenges and contribute to the success of the hospitality team.
- Positive Atmosphere Creation: Fostering a positive work atmosphere through radiant positivity and harmonious team collaboration.
- Meticulous Operational Oversight: Demonstrating meticulous attention to detail in organizing and curating the hospitality environment for a visually appealing and seamless experience.
- Flexible Adaptability: Embracing change with adaptive resilience and cognitive flexibility to meet the evolving needs of the establishment.
- Innate Curiosity and Continuous Improvement: Displaying intrinsic motivation, always seeking ways to enhance the guest experience.
- Authentic Customer Engagement : Interacting with guests with authenticity and self-awareness to ensure exemplary professionalism in every guest interaction.
- Personal and Team Development: Prioritizing self-actualization and supporting the team’s growth for overall success in hospitality management.
Essential Qualifications:
The following qualifications are essential for success in this role:
- Sets a positive example, empowering associates for excellent customer service. Clearly communicates expectations.
- Supervises cleanliness for an outstanding dining experience, ensuring a welcoming atmosphere.
- Prioritizes delivering quality customer service, enhancing relationships with both established and new customers.
- Diplomatically resolves customer complaints, ensuring follow-up for exceptional service recovery.
- Leads the team to deliver exceptional front-of-house services, emphasizing communication and effective procedures.
- Implements safe practices, ensuring associate and customer safety. Adheres to food safety and sanitation regulations.
- Delegates tasks effectively, makes quick decision to address dynamic needs, highly organized with excellent interpersonal skills.
- Maintains a visible presence, actively monitoring and ensuring the quality of lunch and dinner service.
- Oversees the organization and efficiency of dining room floors for a seamless customer experience.
- Provides hands-on support during high-volume periods, assisting with the duties of other associates as needed.
- Proficient in English, with additional proficiency in Spanish considered a valuable asset.
- Must be at least 18 years old.
- Non-slip shoes are mandatory for a safe working environment (please note that company does not provide).
- Legal authorization to work in the United States.
- Reliable transportation is a must.
Hospitality Concierge Proficiency Standards:
- Operational Stamina : Demonstrates endurance for various service aspects, including the ability to stand for extended periods of time.
- Physical Capability: Exhibits physical strength, lifting up to 50 pounds, contributing to the smooth handling of various items within the establishment.
- Effective Sensory Perception: Acute hearing and keen vision enhance the overall guest experiences, allowing for better understanding and engagement with customer inquiries.
- Attention to Detail: Sharp eyes pick up intricate details, ensuring the presentation of each aspect of the establishment meets the highest standards.
- Manual Dexterity: Demonstrates skilled hands for various tasks, adeptly handling diverse responsibilities to enhance overall service experiences.
Compensation and Benefits:
- Competitive salary based on experience and qualifications.
- Career growth opportunities.
- Comprehensive health benefits.
- Professional development.
- Collaborative work environment.
- Discounted dining experiences and purchases.
- Associate referral program.
Apply Now and be part of our Family!
How to Apply:
To join our team, please send your resume to Makenna O'Malley and Michael Strohbeck . The application deadline is February 1, 2024.
Connect with Us:
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Equal Opportunity Statement: Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds.
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