Teceze Ltd
Location
Oregon City, OR | United States
Job description
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
Microsoft Office 2010, other authorized desktop application.
Install, upgrade, support and troubleshoot for end-user equipment.
Performs remedial repairs on Desktops, laptops, and any other authorized peripheral
equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and
PC hardware/software including mobile phones.
This position requires the ability to work in a process-based environment requiring
flexibility and teamwork. Performs other duties as assigned.
Required Skillset
Minimum of 1-3 years of IT experience.
Experience of support end-user devices in an enterprise desktop environment.
Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and
troubleshooting, Enterprise anti-virus solutions.
Mobile device management including IOS and Android devices, enterprise encryption
solutions
Basic experience of Networks and end-user infrastructure systems such as Active Directory,
SCCM, Intune, VPN and Antivirus soft
Proven analytical, troubleshooting, and problem-solving skills.
Basic Networking Skills
Proven ability to multi-task, effectively determine priorities and meet SLA s
Job tags
Salary
