| Enterprise system experience in configuring enterprise software providing technical assistance conducting system testing and developing enduser | Required | 6 | Years |
| Bachelors degree in information technology or a closely related field. | Required | 0 |
| Experience building customeroriented Dynamics applications. | Required | 0 |
| Experience in mapping and documenting customer journeys. | Required | 0 |
| Experience with Computer Telephony Integration (CTI) | Required | 0 |
| Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system. | Required | 0 |
| Experience with importing and exporting data from/to MS Dynamics. | Required | 0 |
| Experience with setting up Power Automate and MS Flows. | Required | 0 |
| Experience in using the Knowledge Base and smart assist functionalities available in Dynamics. | Required | 0 |
| Experience with system configuration and deployments. | Required | 0 |
| Experience in standard D365 Online development (forms fields views dashboards workflows plugins etc. | Required | 0 |
| Experience in writing custom.NET code plugin code etc. for highvolume contact centers built on the Dynamics platform | Required | 0 |
| Experience developing Power Apps including Canvas Apps & Modeldriven Apps | Required | 0 |
| Developing and maintaining Dynamics Web Portal for customer selfservice including the ability for capturing real time payments from customer | Highly desired | 0 |
| Experience in developing and maintaining realtime integration between CE and F&O via LogicApps | Required | 0 |
| Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications. | Required | 0 |
| Experience with maintaining custom code in Azure DevOps | Required | 0 |
| Experience in writing custom code plugin code etc. built on the Dynamics platform | Required | 0 |
| Experience in enhancing ChatBOT experiences available in the Azure platform for online customers. | Required | 0 |
| Experience in enhancing Azure BOT framework to automate business processes. | Required | 0 |
| Experience enhancing out of the box functions related to General Ledger A/R and Credit and Collections modules and related business processes in F&O | Required | 0 |
| Bachelors degree in information technology or a closely related field. | Required | 0 |
| Microsoft certifications in specified technical areas | Highly desired | 0 |
